Heather Wade
Cape Coral,FL
Summary
Dynamic professional with a proven track record at Fathoms, excelling in customer service and team collaboration. Recognized for maintaining a 4.9+ customer rating at Shipt/Instacart, showcasing exceptional attention to detail and time management skills. Committed to enhancing guest experiences through proactive communication and problem-solving.
Overview
19
19
years of professional experience
Work History
Shop and Deliver
Shipt/Instacart
05.2021 - Current
- Demonstrated strong multi-tasking and organizational skills in high volume environments while maintaining accuracy.
- Delivered exceptional customer service by communicating proactively with customers to clarify orders and ensure satisfaction.
- Managed multiple orders simultaneously, optimizing routes to ensure on time delivery within tight deadlines.
- Maintained a 4.9+ customer rating across 1000+ completed orders through reliable and consistent customer service.
Restaurant Manager/Bartender
Fathoms
09.2015 - 06.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
Nutfield Priory and Spa
09.2014 - 09.2015
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Served food and beverages promptly with focused attention to customer needs.
Bartender
The Joint
10.2006 - 08.2013
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Facial Specialist Medical Esthetician - Esthetician
Gulf Coast Academy
Fort Myers, FL04-2023
Associate of Arts - Communications
Edison Community College
Fort Myers, FL01-2002
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Excellent communication
Timeline
Shop and Deliver
Shipt/Instacart
05.2021 - Current
Restaurant Manager/Bartender
Fathoms
09.2015 - 06.2022
Server
Nutfield Priory and Spa
09.2014 - 09.2015
Bartender
The Joint
10.2006 - 08.2013
Facial Specialist Medical Esthetician - Esthetician
Gulf Coast Academy
Associate of Arts - Communications
Edison Community College