HEATHER WAGNER
Fleming Island,FL
Summary
Resourceful and results-oriented Sales Executive driven to meet strategic account objectives and support overall sales volume demands. Establishes productive professional connections with decision-makers for major accounts and learns customer business thoroughly. Proactively assesses, clarifies and validates customer needs via ongoing networking and timely personal attention.
Overview
18
18
years of professional experience
Work History
Account Manager, Senior Sales Account Manager
Best Buy For Business
05.2022 - Current
- Promoted to Senior Sales for exceeding quotas regularly
Strategic Account Manager and the company moved me to Jacksonville
Best Buy For Business
02.2020 - 05.2022
- Manage customer relationships, ongoing account management, quota attainment, sales, drive new sales, build new relationships, grow accounts, increase revenues within current accounts, strengthen relationships, manage leads, CRM management, OMS reviewing, updating orders, daily communication with customers, C-level relationship management, develop partnerships, drive sales within fulfillment partners, conduct customer reviews, present sales findings, create quotes,manage margins/revenues, cross-selling, store and retail partnerships, on-going training, consistently learning new products/services, gaining knowledge on new manufacturers, increased training in IT and
- A/V capabilities, attend presentations from partners, weekly review of pipeline, manage opportunities, daily sales planning, task management, email communications
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Quoted prices, credit terms and other bid specifications.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built credibility and trust to influence client's buying decisions.
- Partnered with internal resources to present additional value and expertise to clients.
- Monitored sales performance metrics to achieve strategic account objectives.
- Generated pipeline to close revenue and attain quota.
Market Account Manager
Best Buy Direct
04.2018 - 02.2020
- Manage customer relationships, ongoing account management, quota attainment, sales, drive new sales, build new relationships, grow accounts, increase revenues within current accounts, strengthen relationships, manage leads, CRM management, OMS reviewing, updating orders, daily communication with customers, C-level relationship management, develop partnerships, drive sales within fulfillment partners, conduct customer reviews, present sales findings, create quotes,manage margins/revenues, cross-selling, store and retail partnerships, on-going training, consistently learning new products/services, gaining knowledge on new manufacturers, increased training in IT and
- A/V capabilities, attend presentations from partners, weekly review of pipeline, manage opportunities, daily sales planning, task management, email communications
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Quoted prices, credit terms and other bid specifications.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Transportation Account Executive
CH Robinson Worldwide
11.2005 - 02.2018
- Daily account management, customer service, operations and relationship building tasks for small parcel customers
- Conducted analyses to report cost savings to potential customers
- Negotiated product, and services pricing for clients
- Presented cost-savings analysis findings to customers
- Built pricing structures on a customer specific basis
- Prepared, and presented contract analysis findings to customers
- Educated the sales network on the small parcel industry, and its offerings, to assist in growing business
- Planned and executed training sessions and presentations for large groups
- Monitored multiple accounts to identify areas for improving efficiencies in small parcel shipping
- Prepared analytics and reporting to clients on a regular basis
- Trained teams on carrier systems, service guides and shipping requirements
- Conducted onsite sales and training
- Developed and strengthened long-term relationships with customers
- Provided expertise in small parcels as an industry
- Created training presentations each year for branch networks
- Created and maintained SOPs on operations
- Successes and Accomplishments Triple Crown Winner Q3 2018-Best Buy Direct Triple Crown Winner- November 2018- Best Buy Direct Triple Crown Winner- December 2018-Best Buy Direct CH Robinson: Equity Award Winner- Exceeding Annual Sales Goal 2007, 2008, 2009, 2010,CH Robinson: Pre-Tax Net Revenue Growth Award- 2009, 2010, 2011, 2012, 2013, 2014, 2015 CH Robinson: Growth Pool Tier 3- Exceeding Annual Sales by 20%, 2009, 2010, 2011
Education
Bachelor of Arts - Business Administration/Economics/Accounting
Augsburg College
Minneapolis, MN05.2018
Skills
- Effective Presentations
- Customer Accounts Management
- Operational Efficiency
- Effective Project Management
- Customer Service and Assistance
- Client Interactions
- Sales Tactics
- Quarterly Forecasting
- Quarterly Reviews
- Revenue Generation
- Strategic Account Management
- Proficiency in Microsoft Office
- Business Strategies
- Effective Written and Verbal Communication
- Organizational Systems
- Client Relationship-Building
- Enterprise Technology
- Sales Negotiation
- Acquire New Business
- Serve Customers
- Strategic Selling
- Carrier Relationships
- Large Account Management
- Public Presentations
- Effective Customer Communication
- Prospecting and Cold Calling
- Key Performance Indicator Tracking
- Contact Management Systems
- Corporate Supply Chain Management
- Supply Chain Improvement
Accomplishments
❖ Triple Crown Winner Q3 2018-Best Buy Direct
❖ Triple Crown Winner- November 2018- Best Buy Direct
❖ Triple Crown Winner- December 2018-Best Buy Direct
❖ CH Robinson: Equity Award Winner- Exceeding Annual Sales Goal 2007, 2008, 2009, 2010, 2011
❖ CH Robinson: Pre-Tax Net Revenue Growth Award- 2009, 2010, 2011, 2012, 2013, 2014, 2015
❖ CH Robinson: Growth Pool Tier 3- Exceeding Annual Sales by 20%, 2009, 2010, 2011
Affiliations
Member, Council of Supply Chain Management Professionals (2013 - present) SWEN- Sales Women Employee Network (2018-present)
Timeline
Account Manager, Senior Sales Account Manager
Best Buy For Business
05.2022 - Current
Strategic Account Manager and the company moved me to Jacksonville
Best Buy For Business
02.2020 - 05.2022
Market Account Manager
Best Buy Direct
04.2018 - 02.2020
Transportation Account Executive
CH Robinson Worldwide
11.2005 - 02.2018
Bachelor of Arts - Business Administration/Economics/Accounting
Augsburg College
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