Heather Karber
York,NE
Summary
Driven manager with a proven track record at 4th Street Boutique, enhancing customer satisfaction and team performance through expert conflict resolution and strategic staff training. Skilled in customer relationship management and team leadership, I excel in fostering business growth and improving service quality. Achieved significant improvements in staff agility and performance without compromising service delivery standards.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
19
19
years of professional experience
Work History
Manager
4th Street Boutique
2021.06 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, and suppliers to keep everyone on same page and working toward established business goals.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Home Daycare Owner
Heathers Daycare
2009.10 - 2024.03
- Cultivated strong relationships with parents to establish trust and open communication regarding their child''s progress.
- Organized field trips to enhance cultural awareness and provide diverse learning experiences outside the home setting.
- Established a consistent daily routine that balanced structured activities with free play time for optimal child development.
- Collaborated with other childcare professionals to share best practices and continuously improve service quality at the home daycare facility.
- Promoted early literacy skills by integrating storytime and reading activities into the daily routine.
- Provided nutritious meals and snacks while accommodating any dietary restrictions or allergies for each child in care.
- Conducted assessments to track individual progress in key development areas such as cognitive, emotional, social, and physical growth.
- Read stories, sang songs and facilitated creative play.
- Monitored children's activities to verify safety and wellbeing.
- Assisted in potty training and toilet hygiene.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Documented children's growth and development.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Created and implemented activities to promote language development.
Assistant Manager
Wal-Mart Supercenter
2005.05 - 2011.03
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
High School Diploma -
Northwest High School
Grand Island, NE05.2005
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Strategic Planning
- Customer Relationship Management (CRM)
- Staff Development
- Sales Techniques
- Policy Implementation
- Schedule Preparation
- Sales management
- Marketing
- Performance Evaluations
- Negotiation
- Budget Control
- Business Planning
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Problem Resolution
- Adaptability and Flexibility
- Positive Attitude
- Effective Communication
- Attention to Detail
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Development
- Work Planning and Prioritization
- Hiring and Training
- Training and Development
- Task Delegation
- Staff Training
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Goal Setting
- Professional and Courteous
- Relationship Building
- Negotiation and Conflict Resolution
- Good Judgment
- Active Listening
Timeline
Manager
4th Street Boutique
2021.06 - Current
Home Daycare Owner
Heathers Daycare
2009.10 - 2024.03
Assistant Manager
Wal-Mart Supercenter
2005.05 - 2011.03
High School Diploma -
Northwest High School
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