Heather Wagner
Mocksville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and obtain a position where I can utilize my experience and help promote the growth of an established company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Pepsi Bottling Ventures LLC
05.2023 - 07.2025
- Verifies accuracy and quality of products that are received from vendors/suppliers and shipped to customers.
- Performs all check-in/check-out duties assigned and maintains proper records (Bill of Ladings (BOLs), receivers, pick tickets, and other usual and customary record keeping) for each individual task according to the warehouse standard operating procedures.
- Greet visitors/contractors and assist them with the sign in process.
- Communicates directions to drivers entering and exiting the facility.
- Maintains accurate logs and records on deliveries, shipments, and incoming and outgoing traffic.
- Process load tickets and prepare BOLs for outbound loads.
- Ensures accuracy and quality of work.
- Other duties as assigned.
Amazon Fulfillment Associate
Amazon
09.2020 - 06.2021
- Inspecting the merchandise for damage, flaws, and irregularities.
- Making sure the items coming from pack and receive off the belt get to the correct destination for the correct truck going out to ensure customers get their packages on time.
- Able to TDR, truck dock and release the trailers to ensure they are on the door secure and safe for workers to load.
- Load packages onto trucks
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
Home Health Care Aide
Arbor Acres United Methodist Retirement Community
02.2020 - 09.2020
- Improved patient well-being by providing compassionate and attentive personal care services.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients in maintaining mental wellness through engaging conversation and social interaction during visits.
- Built strong relationships with patients and their families through open communication and empathetic listening skills.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Prevented falls and injuries by implementing safety measures within the home environment based on individual risk assessments.
Assistant Manager
4 Brothers BP
12.2018 - 12.2019
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier
Dollar General
07.2018 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Customer Care Representative
Alorica
04.2018 - 07.2018
- The ability to deliver a promise and focus on customer needs to make sure they are satisfied with correct approach. Answering inbound calls and help assist customers with paying bills, understanding billing needs, troubleshooting their devices if needed. The ability to multitask between multiple screens, proficient in all Microsoft programs. Calmly attempts to resolve and de-escalate any issues.
Personal Care Assistant
Brookestone Terrence
10.2017 - 04.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
Single Point of Contact
Ditech Financial LLC
10.2014 - 09.2016
- Specialized as a Single Point of Contact (SPOC) on a mortgage collection team. Among many responsibilities my main focus was collecting delinquent mortgage payments. Working directly with an estimated 120 customers through inbound and outbound calls to bring the accounts current and prevent foreclosure proceedings and/or charge offs. In doing so I gained a thorough knowledge of regulatory laws, state, and federal legal requirements. I utilized all available skip tracing tools to locate customers. I regularly updated management when account recovery was honored and accounts were brought out of collections on a daily basis. All accounts were managed using various programs such as; Microsoft Outlook, Excel, and PowerPoint.
Personal Care Assistant (PCA)
bradford village east (memory care of the triad)
02.2014 - 10.2014
- Assisted residents with ADLs in a memory care facility. Served the residents snacks and meals, did activities with the residents, and did laundry with some housekeeping duties. Measure vital signs and collected specimens/24 hour urine as needed. I also gained the knowledge to learn to be patient with the elderly as well as observe and examine patients to detect symptoms that may require medical attention.
Part time package handler
FedEx Ground
12.2012 - 02.2014
- At FedEx Ground we worked to complete The Purple Promise, which is to provide exceptional customer service to each customer by providing a quick and reliable experience every time. I worked in home delivery as to which I would load/unload packages and parcels onto or from delivery vehicles, conveyor systems, carts and load gratings. I would also determine appropriate conveyor system by reading labels/ charts, along with verifying numbers and memorizing information and sorting packages accordingly.
Education
High school or equivalent -
East Forsyth High School
06.2010
Skills
- Microsoft Office proficiency
- Support for individual well-being
- PCA
- Customer Support
- Call Center
- Customer Service
- Team Member
- Management
- Inventory
- Merchandising
- Team Building
- Cash Handling
- Customer Service Skills
- Cold Calling
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Problem-solving
Certification
driver's license
Additional Information
- Qualifications:
- Highly Motivated Self-Starter
- Excellent communication skills with others
- Great Organization Skills
- Ability to perform in imperative situations
Timeline
Warehouse Worker
Pepsi Bottling Ventures LLC
05.2023 - 07.2025
Amazon Fulfillment Associate
Amazon
09.2020 - 06.2021
Home Health Care Aide
Arbor Acres United Methodist Retirement Community
02.2020 - 09.2020
Assistant Manager
4 Brothers BP
12.2018 - 12.2019
Cashier
Dollar General
07.2018 - 12.2018
Customer Care Representative
Alorica
04.2018 - 07.2018
Personal Care Assistant
Brookestone Terrence
10.2017 - 04.2018
Single Point of Contact
Ditech Financial LLC
10.2014 - 09.2016
Personal Care Assistant (PCA)
bradford village east (memory care of the triad)
02.2014 - 10.2014
Part time package handler
FedEx Ground
12.2012 - 02.2014
High school or equivalent -
East Forsyth High School
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