Heather Walden

Preoperative Care Experienced Nursing Support Technician skilled in assisting patients before surgery, with specialized knowledge in orthopedic patient care. Proficient in Epic charting, vital sign monitoring, glucose checks, HCG screenings, and IV initiation. Adept at coordinating patient care, ensuring smooth surgical preparation, and providing support for orthopedic patients requiring specialized preoperative attention. Strong communication skills to collaborate effectively with medical teams and offer compassionate care to patients.

• Streamlined communication between nursing staff by efficiently documenting patient information in electronic medical records systems.

Endoscopic Procedures Experienced GI Technician proficient in assisting with colonoscopies and esophagogastroduodenoscopies (EGD). Skilled in utilizing G Gastro for electronic charting and documentation. Responsibilities include patient preparation, monitoring vital signs, collecting and properly handling specimens, and supporting physicians during procedures. Adept at handling endoscopic equipment, ensuring accurate data entry, and maintaining patient comfort throughout the process. Strong ability to collaborate with medical teams and provide compassionate care.

• Increased efficiency in endoscopy unit operations by organizing equipment and maintaining sterilization protocols.

• Endoscopic Procedures Dedicated GI Technician with extensive experience in pre- and post-operative nursing care for both pediatric and adult surgical patients. Builds strong trust and rapport with staff, patients, and family members to facilitate effective communication regarding care instructions and patient wellbeing.
• Proficient in handling IVs, urine specimen collection, blood draws, vital sign monitoring, finger sticks, and other essential clinical procedures as part of a comprehensive patient care plan. Highly skilled in responding swiftly and decisively in emergency situations.
• Responsible for the preparation of procedure rooms and equipment prior to endoscopic procedures, as well as thorough post-procedure cleanup and equipment sterilization. Provides hands-on assistance to nurses and physicians during procedures, including esophagogastroduodenoscopy (EGD), endoscopic retrograde cholangiopancreatography (ERCP), colonoscopy, flexible sigmoidoscopy, percutaneous endoscopic gastrostomy (PEG), bronchoscopy, and endoscopic ultrasound (EUS).

• Reviewed charge tickets for missing or inaccurate information. Reviewed include service and diagnosis codes, units of service, modifiers, facility codes, place of service, provider billing numbers, etc. Communicates with providers and clinic staff to ensure charge capture of all professional services. Monitors reconciliation procedures to ensure all charges are captured and billed promptly. Efficiently performs data entry of professional charges upon receipt. Keys all applicable data valued on each charge ticket into the system with a high degree of accuracy. Experience with ICD 10, ICD 9, CPT coding, filing insurance claims and administering
• Patient Care & Machine Operation Dedicated Dialysis Technician with expertise in monitoring patients during treatment, performing machine safety checks, and ensuring adherence to facility protocols. Observes patients closely, promptly reporting any changes or unusual findings to the nurse supervisor.
• Proficient in evaluating vascular access during treatment, including arterial and venous pressure monitoring, and providing appropriate interventions to optimize patient outcomes. Ensures the immediate and thorough cleaning of any blood spills using facility-approved disinfectants, maintaining a safe and sterile environment.
• Committed to delivering high-quality patient care while supporting dialysis procedures with precision, efficiency, and a strong attention to safety and compliance.

• Gastrointestinal (GI) Center Detail-oriented and highly organized Administrative Assistant with expertise in medical billing and coding, supporting the daily operations of a GI center. Skilled in reviewing patient records, ensuring accurate charge entry, and maintaining compliance with billing regulations.
• Proficient in ICD-10, CPT coding, insurance claims processing, and revenue cycle management, facilitating seamless billing operations. Experienced in handling patient inquiries, coordinating appointments, and communicating effectively with providers and clinic staff.
• Advanced knowledge of Excel and spreadsheet management, including data entry, financial tracking, and report generation to support administrative efficiency. Adept at maintaining electronic health records, optimizing workflow processes, and ensuring high-quality patient service.