Heather waldrop
Mattoon,IL
Summary
Dynamic professional with extensive experience at Lanman Oil, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency and staff training, leading to improved customer satisfaction. Skilled in budget management and problem-solving, fostering a collaborative work environment that drives success and meets organizational goals.
Overview
28
28
years of professional experience
Work History
Assistant Manager
Lanman Oil
Mattoon, IL
06.2023 - Current
- Supported daily operations by coordinating team schedules and resource allocation.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Developed training materials to onboard new employees efficiently and effectively.
- Implemented process improvements that enhanced workflow efficiency across departments.
- Led initiatives to enhance customer service standards, resulting in positive client feedback.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Kitchen Manager
Lanman Oil
Mattoon, IL
06.2023 - Current
- Supervised kitchen operations to ensure compliance with health and safety regulations.
- Developed training programs for new staff, enhancing team performance and efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated menu planning and food preparation schedules to maximize productivity.
- Analyzed kitchen workflows, identifying opportunities for process improvements and cost savings.
- Led team meetings to discuss operational challenges and develop strategic solutions.
- Maintained quality standards in food production, ensuring consistency across all dishes.
- Fostered a positive work environment, promoting teamwork and effective communication among staff members.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
Packer
Select Remedy
Robinson, IL
02.2023 - 05.2023
- Operated packaging machinery to efficiently package products for shipment.
- Inspected finished goods for quality assurance and compliance with standards.
- Collaborated with team members to streamline packing processes and reduce errors.
- Trained new staff on packing procedures and safety protocols to enhance productivity.
- Maintained organized workstations and ensured proper labeling of packaged items.
- Implemented process improvements that increased packing speed while maintaining quality.
- Coordinated with logistics teams to ensure timely dispatch of completed orders.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
Home Health Aide
Addus Home Health Care
Robinson, IL
09.2009 - 12.2014
- Provided personal care assistance to clients, ensuring comfort and safety in daily activities.
- Administered medication and monitored vital signs to maintain health standards.
- Assisted clients with mobility challenges, promoting independence and enhancing quality of life.
- Developed customized care plans in collaboration with healthcare professionals to address individual needs.
- Maintained accurate records of client progress and changes in health status for ongoing assessments.
- Coordinated communication between clients, families, and healthcare teams to improve overall service delivery.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
DSP
South Haven Living Center
Robinson, IL
01.2010 - 09.2010
- Provided direct care and support to residents, ensuring safety and comfort in daily activities.
- Assisted with medication administration, following protocols for accuracy and compliance.
- Collaborated with multidisciplinary teams to develop personalized care plans for residents' needs.
- Mentored junior staff on best practices for patient care and operational procedures.
- Conducted regular assessments of resident health and well-being, documenting changes accurately.
- Facilitated training sessions for staff on safety protocols and emergency response procedures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
Home Health Aide
Department of Rehabilitation Services
Robinson, IL
12.1997 - 07.2010
- Trained new aides on best practices for patient care and safety protocols, fostering team efficiency.
- Implemented infection control measures to minimize risk and ensure client well-being during visits.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Developed individual care plans for clients based on specific needs.
Education
GED -
Robinson High School
Robinson, ILSkills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Goal setting
Staff management
Workload management
Retail operations
Team building
Employee scheduling
Recruiting and interviewing
Sales strategies
Customer relationship management (CRM)
Sales growth
Policy enforcement
Orientation and training
Employee performance evaluations
Cost control
Budgeting and finance
Google drive
Timeline
Assistant Manager
Lanman Oil
06.2023 - Current
Kitchen Manager
Lanman Oil
06.2023 - Current
Packer
Select Remedy
02.2023 - 05.2023
DSP
South Haven Living Center
01.2010 - 09.2010
Home Health Aide
Addus Home Health Care
09.2009 - 12.2014
Home Health Aide
Department of Rehabilitation Services
12.1997 - 07.2010
GED -
Robinson High School