Overview
Education
Work History
Skills
Accomplishments
Certification
Affiliations
Work Availability
Timeline
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Heather Waleri

Heather Waleri

College Station,TX

Overview

9
9
years of professional experience
1
1
Certification

Education

Bachelor of Science - Agribusiness, Economics

Texas A&M University
College Station, TX
05.2023

Work History

Delivery Associate

DoorDash
09.2020 - Current
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution for 10-15 orders per shift.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.

Head Server

Casa del Mar
05.2020 - 08.2020
  • Established relationships with customers to encourage repeat business
  • Trained new employees in operations and sales strategies.

Sales Associate

L Brands, Inc
09.2019 - 02.2020
  • Assisted between 50-75 customers per day
  • Increased sales by 15% during holiday season
  • Contributed to event marketing, sales and brand promotion.

Server

Jakes Burgers And Beer
09.2018 - 12.2019
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.

Server; Hostess

Woody's Sports Restaurant
07.2014 - 02.2018
  • Supervised server staff and simultaneously served personal section of tables.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Skills

  • Customer Service and Rapport
  • Specials Promotion and Upselling
  • Planning & Organizing
  • Microsoft Office
  • Data Management
  • Customer Needs Assessments
  • Complex Problem-Solving

Accomplishments

    High Plains Wine Co.

  • Worked with a team to create a business plan for our product, home winemaking kits sourced from local Texas vineyards. Our plan included pricing, costs, and projected financial statements for the first year.
  • Researched the Texas wine industry and compared our findings to the California industry to decide how we could fill a hole in the Texas market
  • Partnered with Texas vineyards to support local growers and bring quality products to our target market segments
  • Produced several iterations of informational videos that explain our mission to consumers and investors. Each revision improved on clarity and increased emotional response to create a final video to be used in our marketing plan

    • Statistical Analysis of Dairy Prices

  • Worked with a team to analyze data trends and conduct statistical tests of dairy import prices in relation to the FAO dairy price and Canadian trade tariffs
  • Conducted background research including historical trends of the dairy industry and involvement of government policies to understand how trade tariffs affect American producers
  • Conducted regressions and interpreted p-values to show that if tariff percentage increased by one unit, the value of US dairy imports decreased by $264,463
  • Presented final conclusions and explained the significance of international trade policy changes

    • Masters in Accounting Marketing Plan

  • Worked closely with Texas A&M University’s accounting department to learn about the new online master’s in accounting program and to understand their marketing needs
  • Led my team in developing a concise marketing plan including recommendations to present to the department for them to use
  • Researched competing programs to create a pricing strategy that effectively communicates the value of a Texas A&M degree
  • Conducted a SWOT analysis and analyzed the market to decide on an action plan
  • Identified target market segments and developed strategies to reach consumers
  • Created marketing materials such as brochures and customer feedback surveys.

Certification

  • Excel Essential Training - 2022

Affiliations

  • Honors Scholar Program
  • Recipient of Honors Scholarship
  • Member, Women Helping out Other People (WHOOP)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Delivery Associate

DoorDash
09.2020 - Current

Head Server

Casa del Mar
05.2020 - 08.2020

Sales Associate

L Brands, Inc
09.2019 - 02.2020

Server

Jakes Burgers And Beer
09.2018 - 12.2019

Server; Hostess

Woody's Sports Restaurant
07.2014 - 02.2018

Bachelor of Science - Agribusiness, Economics

Texas A&M University

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Heather Waleri