HEATHER WALKER
San Diego,CA
Summary
Experienced Insurance Benefit Coordinator with over 10 years of experience in Dentistry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Dental Benefit Coordinator
Banker's Hill Dental
San Diego, CA
05.2019 - Current
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Dentrix software.
- Performed billing, collection and reporting functions for office generating over $80k monthly.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Office Manager
Blake N. Synowski, DMD; Periodontist And Implant Specialist
El Cajon, CA
01.2018 - 04.2019
- Managed over 50 patient care and insurance related calls per day
- Directed patient care by organizing schedules and day-to-day activities for office staff.
- Responded to patient requests via telephone and email and effectively answered questions and inquiries.
- Coordinated front and back office inventory management by tracking supplies, placing orders and verifying receipt of items.
- Maintained payroll information by calculating, collecting and entering data.
- Explained treatment choices to patients and helped determine best options while coordinating plans with primary offices.
- Laid out potential payment plans for patients.
Office Manager's Assistant
Blake N. Synowski, DMD; Periodontist And Implant Specialist
El Cajon, CA
02.2012 - 12.2017
- Prepared claim forms for dental insurance.
- Organized referrals to other medical specialists.
- Assisted patients in completing all necessary forms and documents.
- Maintained and managed patient records in compliance with security regulations.
- Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.
- Confirmed patient insurance benefits and checked claim statuses.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Kept reception area clean and neat to give visitors positive first impression.
Registered Dental Assistant
Blake N. Synowski, DMD; Periodontist And Implant Specialist
El Cajon, CA
02.2012 - 12.2017
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Helped dentist complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Set up examination room and dental trays in preparation for examinations and procedures.
- Worked closely with patients before, during and after dental procedures.
- Maintained clear, organized dental records and reports.
Education
Diploma - Dental Assisting
UEI College
San Diego, CA11.2011
High School Diploma - undefined
El Cajon Valley High School
El Cajon, CA2008
Skills
- Management of confidential office, staff and patient data
- Knowledge of dental procedures and insurance codes
- Computer skills and knowledge of Dentrix Practice Management Software
- Accounts payable / receivable and collections
- Coordination of benefits with various insurance companies
- Customer care / service via phone and in-person
- Excellent multi-tasking ability and detail-oriented
- Treatment planning and execution
- Up to date license as Registered Dental Assistant
Timeline
Dental Benefit Coordinator
Banker's Hill Dental
05.2019 - Current
Office Manager
Blake N. Synowski, DMD; Periodontist And Implant Specialist
01.2018 - 04.2019
Office Manager's Assistant
Blake N. Synowski, DMD; Periodontist And Implant Specialist
02.2012 - 12.2017
Registered Dental Assistant
Blake N. Synowski, DMD; Periodontist And Implant Specialist
02.2012 - 12.2017
Diploma - Dental Assisting
UEI College
High School Diploma - undefined
El Cajon Valley High School
Similar Profiles
Kelli RiddleKelli Riddle
Associate General Dentist at Dental Care Alliance, Towncare Dental of Forest HillAssociate General Dentist at Dental Care Alliance, Towncare Dental of Forest Hill
Jeffrey LevyJeffrey Levy
Insurance Agent at Banker's LifeInsurance Agent at Banker's Life
ROSE MCKINNONROSE MCKINNON
Licensed Insurance Agent at Banker's Life Health and AnnuitiesLicensed Insurance Agent at Banker's Life Health and Annuities
Noah RogersNoah Rogers
Soccer Referee at SDCSRASoccer Referee at SDCSRA
Siros (Ali) ArdestaniSiros (Ali) Ardestani
Performance Intern at The Fit Lab SDPerformance Intern at The Fit Lab SD