Summary
Overview
Work History
Education
Skills
Timeline
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Heather Walker

Heather Walker

Avon Park,FL

Summary

Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.

Overview

6
6
years of professional experience

Work History

Certified Pharmacy Technician

Walmart
01.2019 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Reviewed and verified customer information and insurance provider information.

Administrator

Grove Equipment Service
03.2020 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Implemented new email management strategy, reducing clutter and improving communication efficiency.
  • Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.

Education

Bachelor of Science - Business Administration And Management

Bellevue University
10-2026

PTCB Certification - Pharmacy

Perdue University
Avon Park, FL
01-2020

High School Diploma -

Lake Wales High School
Lake Wales
05-2014

Skills

  • Data entry
  • Attention to detail
  • Office administration
  • HIPAA regulations
  • Insurance billing
  • MS office
  • Customer service
  • Medication dispensing
  • Filling prescriptions
  • Manual and automated medication dispensing
  • Data confidentiality
  • Pharmaceutical calculations

Timeline

Administrator

Grove Equipment Service
03.2020 - Current

Certified Pharmacy Technician

Walmart
01.2019 - Current

Bachelor of Science - Business Administration And Management

Bellevue University

PTCB Certification - Pharmacy

Perdue University

High School Diploma -

Lake Wales High School

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Heather Walker