Heather Walker
Derry
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success.
Overview
16
16
years of professional experience
Work History
Manager Shared Living
American Training Inc.
11.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Sates Referral Intakes as well as ABI intakes
- Maintaining Financials
- Maintaining communications with the State ad Service coordinators.
- Monthly house visits
- MAP Certified
- CPR Certified
- Preparing and prepping for ISP. (individual support plans)
Medical Assistant
All Care Medical
07.2010 - 11.2020
- Work efficiently as a medical assistant in a busy 4 physician primary care practice, which sees approximately 75 patients daily.
- Triages patients in busy urgent care clinic
- Performs a variety of skilled procedures and tests including phlebotomy, bone density, spirometry, ear irrigations, EKGs and nebulizer treatments.
- Assists physicians and advanced practitioners during procedures including incision and drainages, mole and cyst removals, basic suturing.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Northeast Urological Surgery
11.2009 - 02.2010
- Performed and documented vitals
- Assisted Physicians with Cystoscopy procedures
- Performed bladder scans and urine test
- Prepared sterile environment/surgical instruments for Vasectomies and assisted the physicians.
- Scheduled appointments for patients needing a specialized testing and procedures
Education
Diploma -
Essex Agricultural Technical High School
01.2002
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LARE Training Center
Skills
- Patient Intakes
- Medical Administration
- Vital Signs
- Basic Pharmacology
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Medical terminology
- Customer Service
- Prior Authorizations for Medications
- HIPPA Compliance
- Administrative Procedures
- Medical Laws and ethics
References
Available upon request
Timeline
Manager Shared Living
American Training Inc.
11.2020 - Current
Medical Assistant
All Care Medical
07.2010 - 11.2020
Medical Assistant
Northeast Urological Surgery
11.2009 - 02.2010
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LARE Training Center
Diploma -
Essex Agricultural Technical High School
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