Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Walker

Lewisville,TX

Summary

Experienced Property Manager with a robust understanding of property operations and maintenance, including financial management, tenant relations, and regulatory compliance. Strong skills in fostering tenant relationships and negotiating lease agreements to achieve high occupancy rates. Demonstrated ability to implement strategic improvements in property management processes that contribute to operational efficiency and profitability. Adept at managing multiple properties while ensuring optimal client satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Property Manager

Atlantic Housing-Denton, TX
Denton, TX
10.2023 - 12.2024
  • Strategically managed a student housing apartment community consisting of 370 bed spaces and a staff of 8.
  • Responsible for all financial reporting including variance reports, aged receivables and collections. Concentrating on achieving the highest NOI by improving cost control and revenue improvement suggestions.
  • Created the Annual Operating Budget by looking at past history, current maintenance budget, and finding ways to cut costs and/or increase funds where directly needed. At the same time, making suggestions for the upkeep of the property.
  • Working directly with my marketing team to maintain consistent knowledge of the sub-market and seasonal trends, thereby giving us the ability to tailor our marketing strategy.
  • Obtained bids for major renovations or other projects on the property including concrete, major landscaping, and structural damage. My renovation background is a great resource when it comes to high level turns such as student housing summer turns (which need to be done in a very short time and on budget).
  • Working with designated vendors to make sure work was completed in a timely fashion and within budget.
  • Effectively communicating with staff (maintenance and office) daily to make sure all turns are done in the time allotted, as well as making sure leasing standards are being met to keep up the occupancy standards set in place. When needed I have had to make staff changes in order to keep the property functioning at its highest potential.
  • Consistently finding ways to increase resident retention through events, including continuous feedback through surveys and reviews.

Property Manager of Pegasus Villas 62

Dominium Inc-Dallas, TX
Dallas, TX
07.2022 - 09.2023
  • Managing 156 apartment homes in a 62+ senior high rise tax credit property in Dallas. A mixture of market and also 30%, 40%, 50% and 60% tax credit apartment homes. My position was eliminated when the property sold on September 25, 2023.
  • Priority in maintaining all financial reporting, delinquencies, GPR and rent increases.
  • Directly responsible for all payable invoices, verifying work was done and billed correctly. Also worked with all vendors directly, sometimes finding new vendors when needed due to lack of consistency from current vendors.
  • Created the Annual Operating Budget using purchase history and work order history to identify trends that might affect the next year’s budget.
  • Oversaw renewals, making sure that we were getting top dollar for the market rate apartments, while holding true to the limits of the tax credit units.
  • Stayed on top of the industry market and seasonal trends making sure that our advertising was directly related to the task at hand (advertising either for specific affordable units or market value units).
  • Oversaw all collections, move-ins, move-outs and receivables.
  • Increased resident satisfaction and retention through the use of events, survey and reviews.
  • Consistently communicated with my team the importance of the vision we have and the goals that need to be met.

Property Manager of Larkspur Apartments

ConAm Group of Companies-Sacramento, CA
Sacramento, CA
06.2009 - 10.2021
  • Solely managed 104 apartment homes with a maintenance supervisor. Responsible for all facets of running a community.
  • Developed the budget to enhance the growth of the BSR and NOI by using past history and work order history to create and forecast the next year.
  • Oversaw renovations of the apartment homes while keeping within the ever-changing scope of design, including, but not limited, to the scheduling of all vendors and ordering of all materials for timely delivery
  • Oversaw annual cap-ex projects, preventative maintenance, and also addressed improvements needed (urgent and also budget proposals for the upcoming year)
  • Maintaining a 97% average occupancy and an 80% average renewal retention by keeping an eye on the market and seasonal trends, creating resident retention through events and surveys.
  • Responsible for all accounting procedures: rent collections, invoice/payables and evictions.

Education

Bachelor's Degree - Media Communications, Business Administration

Wayne State College
Wayne, NE
08.1984

Skills

  • Accounts payable
  • Budget management
  • Vendor management
  • Staff management
  • Financial budgeting and reporting
  • Construction project oversight
  • Microsoft Word
  • Bookkeeping
  • Property management
  • Fair Housing regulations
  • Budgeting
  • Section 8
  • Management
  • Marketing
  • Financial report writing
  • General ledger accounting
  • Property leasing
  • ARM
  • General ledger reconciliation
  • Administrative experience
  • Writing skills
  • Customer service
  • Renovation
  • Microsoft Outlook

Certification

  • ARM - Present
  • NALP - Present
  • CAM - May 2023 to Present

Timeline

Property Manager

Atlantic Housing-Denton, TX
10.2023 - 12.2024

Property Manager of Pegasus Villas 62

Dominium Inc-Dallas, TX
07.2022 - 09.2023

Property Manager of Larkspur Apartments

ConAm Group of Companies-Sacramento, CA
06.2009 - 10.2021

Bachelor's Degree - Media Communications, Business Administration

Wayne State College

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