Heather Wall
Baker,FL
Summary
A seasoned Fulfillment Specialist from Avery Mae Boutique, I excel in logistics planning and providing exceptional customer service. My proactive approach led to significant process improvements, enhancing departmental efficiency and customer satisfaction. Skilled in order verification and packing expertise, I consistently surpassed KPIs, demonstrating a strong ability to meet tight deadlines and manage space effectively.
Driven and reliable with positive attitude, well-suited for roles requiring precision and teamwork. Knowledgeable in inventory management and order processing, with strong attention to detail and organizational skills. Committed to ensuring accurate and timely fulfillment to enhance customer satisfaction.
Overview
18
18
years of professional experience
Work History
Fulfillment Specialist
Avery Mae Boutique
01.2020 - 08.2024
- Worked collectively with team to meet daily productivity targets in a high-energy environment.
- Provided exceptional customer service to internal and external customers.
- Increased customer satisfaction by responding to inquiries swiftly.
- Reduced shipping errors by thoroughly checking order details.
- Proactively identified opportunities for process improvements, implementing changes that led to measurable efficiency gains within the company.
- Played a key role in achieving departmental KPIs, consistently meeting or surpassing targets related to order accuracy, on-time delivery, and customer satisfaction.
- Improved order accuracy by diligently verifying product information and quantities before packaging.
- Optimized space utilization within the warehouse.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Reviewed order slips, picked products and staged merchandize to be shipped
- Supervised and trained new staff.
- Interacted with guests and customers in friendly and knowledgeable way.
- Stocked designated items on shelves, end caps and displays.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Stay at Home Mom
Sadehvandi Family
05.2006 - 08.2024
- Self-motivated, with a strong sense of personal responsibility..
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
HS Diploma - College Prep
Arthur Hill High School
Saginaw, MISkills
- Warehouse operations
- Logistics planning
- Deadline adherence
- Returns processing
- Space utilization
- Quality control
- Order verification
- Attention to detail
- Time management
- Dependability
- Excel in visual art and appearance
Accomplishments
I assisted taking a small, family owned business from a 500sq ft warehouse operation with only 2 other employees to a multi-million dollar company. By taking on many roles across the company during the growth ie. photography, advertising, modeling, virtual live sales, inventory, are to name a few. Growing to 8,000sq ft. warehouse, and employing over 20 employees and mass amounts of product cycling through daily!
Timeline
Fulfillment Specialist
Avery Mae Boutique
01.2020 - 08.2024
Stay at Home Mom
Sadehvandi Family
05.2006 - 08.2024
HS Diploma - College Prep
Arthur Hill High School
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