Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

HEATHER WALLACE

Caddo Mills,TX

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

13
13
years of professional experience

Work History

Property Manager

Yes Communities
Dallas, TX
01.2023 - Current
  • Recruit, train, manage, and develop team members
  • Conduct team member reviews, verbal and written performance management, and counseling as necessary
  • Manage community asset, marketing, and advertising plans
  • Manage sale and leasing of new, used, and foreclosed homes to meet or exceed the community budget
  • Manage collection of all rent monies to meet company delinquency expectations
  • Maximize Community occupancy, site, and leased home revenue
  • Professionally handle resident communications and resolve concerns
  • Identify and manage vendor and contractor relationships; assure that contractors are compliant with NetVendor
  • Facilitate daily communication with team members to ensure alignment of goals and create task lists
  • Communicate and enforce policies and procedures
  • Protect and maintain company assets
  • Control expenses to align with the community budget
  • Coordinate with vendors and maintenance team to ensure complete turn ad rehab of all home inventory while adhering to company guidelines
  • Coordinate new home delivery and set-up, and request any warranty or follow-up work with the manufacturers
  • Manage large capital and community projects to ensure budget and timeliness are met
  • Conduct market surveys as required and create and implement marketing plans for ongoing success and high occupancy of the community
  • Perform, schedule, and file all evictions and utility cut off in adherence to rules and regulations for all residents
  • Complete financial reviews monthly or as directed by Management
  • Manage the community to the standards set by Quality Compliance
  • Attend all company meetings, training, and conferences as requested by the management
  • Participate in annual budgeting processes and reviews
  • Code and process all invoices for vendors through Nexus

Realtor

Liberty Realty
Rockwall, TX
09.2017 - Current
  • Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
  • Determine clients' needs and financials abilities to propose solutions that suit them
  • Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing
  • Perform comparative market analysis to estimate properties' value
  • Display and market real property to possible buyers
  • Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)
  • Manage property auctions or exchanges
  • Maintain and update listings of available properties
  • Cooperate with appraisers, escrow companies, lenders and home inspectors
  • Develop networks and cooperate with attorneys, mortgage lenders and contractors
  • Promote sales through advertisements, open houses and listing services
  • Remain knowledgeable about real estate markets and best practices
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets

Lease Administrator

RecNation Boat & RV Storage
Wylie, TX
06.2021 - 01.2023
  • Work with the Integration team to send Lease documents for new site acquisitions
  • Assist with outbound customer calls to obtain updated payment information for new site acquisitions
  • Make outbound integration calls and send follow-up correspondence (e.g Email/text messages, letters, etc.) for outstanding leases
  • Make outbound collection calls and receive inbound collection calls from customers on past due accounts
  • Work with the Customer Success team to resolve customer disputes; create and revise invoices and credit memos as needed
  • Manage billing correspondence, including telephone calls and emails on all payment inquiries
  • Monitor customer payment databases daily for current receivable status
  • Maintain consistent collection efforts and updated collection notes/correspondence
  • Distribute notices to vacate and notices of claim for delinquent tenants
  • Manage and execute procedures for towing, abandonment, eviction and foreclosure
  • Maintain up-to-date knowledge of standard self-storage lease provisions for every operating jurisdiction
  • Process CC/ACH/check payments
  • Prepare weekly collections report and assist in collection of aged receivables

Office Administrator

Chapa Specialty Services
Melissa, TX
06.2015 - 08.2021
  • Coordinate all phases of purchase agreement execution through settlement.
  • Managed coordination of title, escrow, and mortgage loan processes.
  • Coordinated steps for inspections, negotiating terms, and completing necessary repairs.
  • Consistently maintained communication with clients, agents, and title officers.
  • Submit all necessary documentation to the office broker for file compliance
  • Schedule, coordinate & attend closing process
  • Scheduled and maintained timely personal advertising efforts on a regular basis.
  • Secured pricing from vendors ensuring quality products at competitive rates.
  • Ensure timely communication and deadline adherence by working with graphic designers, printers, mailers and vendors.
  • Coordinated schedules for producing, invoicing, and dispatching promotional content.
  • Make address corrections as they are received in Top Producer, Rapattoni, or other databases.
  • Track and execute a mailing schedule using Top Producer to synch with your database to create merged letters and other correspondence

Mortgage Loan Analyst

AMERISAVE MORTGAGE
Remote
08.2019 - 05.2021
  • Analyze all loan transactions and ensure adherence to all policies and procedures and evaluate all commercial loan operations and document all processes
  • Assessed loan portfolios for compliance with underwriting policies
  • Assist to reconcile all wire accounts and maintain accuracy of all information and ensure timely resolutions for all issues
  • Coordinate with commercial loan customers and manage all communication with customers
  • Perform an audit according to loan guidelines and prepare all reports for all returned mail
  • Analyze all bank risk and ensure compliance to all bank policies and procedures and collaborate with financial analysts to maintain accuracy in all investor approved loans
  • Collaborate with underwriting staff and analyze all delivery requirements and maintain all documents as per all loan policies and perform audit on loan approval sheet for various documents
  • Evaluate all documents and assist in closing of all processes and manage all loan portfolios and ensure accuracy of information
  • Design all specifications for all database systems and provide update and prepare required reports and evaluate all loan applications and perform credit review on a regular basis
  • Manage all underwriting queries from all processors and loan officers and perform final checks prior approval
  • Prepare all reports and systems and manage all pipeline clients and coordinate with underwriting leaders to facilitate loan decisions
  • Ensure compliance to all local and federal fair laws and prepare and submit all mortgage applications and evaluate all findings for all applications

Accounts receivable

McKesson
Greenville, TX
02.2012 - 06.2015
  • Oversee and manage the cash activity of the company
  • Utilize Accounting Software Systems for processing and tracking financial transactions
  • Implement CRM for managing company's interactions with current and potential customers
  • Work with Epic Software for managing electronic health records
  • Handle ERP - Enterprise Resource Planning for managing business processes
  • Perform various accounting functions to ensure financial stability
  • Manage Accounts Receivable (AR) to ensure all financial data is accurate
  • Execute billing functions, including invoicing and financial reporting
  • Handle check processing and ensure all transactions are completed accurately
  • Posting customer payments by recording cash, checks and credit card transactions.
  • Analyzing customer accounts and generating monthly statements of account activity.
  • Reviewed patient accounts for accuracy and completeness, and submitted claims to insurance companies.

Education

Master of Real Estate Development - Real Estate Finance, Property Management, Real Estate Law, Law of Agency, Law of Contracts, Financing & Marketing, Credit Scores & Reports

Colibri Real Estate LLC
Remote
01-2018

High School Diploma -

Rockwall High School
Rockwall, TX
08.2011

Some College (No Degree) - Nursing

Paris Junior College
Paris, TX

Skills

  • Strong verbal and written communication skills
  • Emergency Response Skills
  • Prioritization Under Pressure
  • Adaptability to Business Changes
  • Detail-Oriented Analysis
  • Skilled in Microsoft Applications
  • Deadline Management Expertise
  • Customer Relationship Management Expertise
  • QuickBooks Proficiency
  • Accounts payable
  • Federal regulation compliance
  • Loan and account monitoring
  • Check Posting
  • Mortgage lending
  • Financial Record Maintenance
  • Documentation review
  • Proficient in Financial Auditing

References

References available upon request.

Timeline

Property Manager

Yes Communities
01.2023 - Current

Lease Administrator

RecNation Boat & RV Storage
06.2021 - 01.2023

Mortgage Loan Analyst

AMERISAVE MORTGAGE
08.2019 - 05.2021

Realtor

Liberty Realty
09.2017 - Current

Office Administrator

Chapa Specialty Services
06.2015 - 08.2021

Accounts receivable

McKesson
02.2012 - 06.2015

Master of Real Estate Development - Real Estate Finance, Property Management, Real Estate Law, Law of Agency, Law of Contracts, Financing & Marketing, Credit Scores & Reports

Colibri Real Estate LLC

High School Diploma -

Rockwall High School

Some College (No Degree) - Nursing

Paris Junior College

Similar Profiles

CREATE PROFILE
HEATHER WALLACE