Hi, I’m
Heather Wallace
R
Lexington,VA
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experienced with veterinary office procedures and client/patient care. Proven track record in managing patient flow and ensuring high-quality service delivery. Knowledge of medical terminology and veterinary medicine ensures accurate and efficient practice management.
Overview
15
years of professional experience
1
Certification
Work History
The WellPet Group
Veterinary Receptionist
07.2018 - 01.2025
Job overview
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Entered data from pet records and office visits into computer system.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Maintained current and accurate medical records for patients.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Supported veterinary team with efficient management of supplies, ensuring all necessary materials were available for procedures.
- Contributed to team meetings with suggestions for service improvements.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Received and routed laboratory results to correct clinical staff members.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Responsible for fulfillment/verification of all incoming prescription medication requests/refill requests in-clinic, local pharmacies, retail pharmacies, specialty/compounding pharmacies and practice online/mail order pharmacies.
- Prepared written prescriptions accurately and documented subsequently.
Daikin Applied
CNC Press Brake Operator
03.2018 - 07.2018
Job overview
- Programmed CNC brake press back gage for custom profiles.
- Increased workplace safety by strictly adhering to company guidelines and OSHA regulations during all operations.
- Consistently met or exceeded production targets through diligent work ethic and strong commitment to quality craftsmanship.
- Developed a comprehensive understanding of blueprints, schematics, technical drawings for error-free interpretation during the fabrication process.
- Assembled and set boring, slotting and turning heads.
- Interpreted blueprints to follow correct sequence of bends and identify proper tools to produce quality parts.
- Followed safety procedures, donning protective gear for face and body and disabled machines in emergency situations.
- Reduced material waste by ensuring precise measurements, accurate calculations, and adherence to specifications.
- Aided in maintaining an accident-free working environment through strict adherence to safety measures while operating various machinery.
- Ensured accurate documentation of completed work orders as well as recording necessary data into the computerized system.
- Improved product quality with meticulous attention to detail in bending and forming processes.
- Used micrometers, calipers and other essential tools to maintain quality control on parts.
- Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
- Utilized calipers and other measuring tools to increase accuracy of parts.
- Moved finished work to correct staging area for disposition.
- Properly loaded and unloaded materials in and out of machines.
- Inspected parts to meet customer specifications and quality standards.
- Adjusted machine settings to achieve desired results and meet customer specifications.
- Detected malfunctions and control errors by monitoring machine operation and checking completed pieces.
- Prevented machine breakdown by maintaining proper lubrication and cooling during operation.
Schwan's Home Delivery
Material Handler
10.2017 - 03.2018
Job overview
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Performed cycle counts and inventory control to accurately track product levels.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Attached identifying tags to containers to mark with identifying shipping information.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Managed inventory levels with precision, performing regular audits and adjusting as necessary.
- Monitored warehouse to identify missing items, spills, and unusual activity.
- Received and unpacked shipments and new equipment as directed.
- Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
- Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
- Led team in high-demand periods, ensuring all orders were processed on time without compromising quality.
- Fostered culture of continuous improvement, suggesting several process enhancements.
- Increased customer satisfaction by accurately and promptly processing orders.
- Optimized storage solutions, creating more efficient use of warehouse space.
- Provided excellent customer service, resolving issues swiftly and maintaining positive relationships.
- Maintained accurate inventory levels to prevent stock outages, conducting weekly inventory audits.
- Improved safety standards, conducting thorough inspections of material handling equipment.
- Ensured compliance with safety regulations, leading to reduction in workplace accidents.
- Enhanced security measures, conducting regular checks to prevent loss or damage to inventory.
- Reduced material waste by implementing sustainable handling and packaging techniques.
- Facilitated smooth warehouse operations, maintaining clean and organized work areas.
- Coordinated disposal of obsolete materials, ensuring environmentally friendly practices.
- Streamlined warehouse operations by organizing inventory efficiently, leading to quicker retrieval times.
- Coordinated with logistics teams to ensure timely shipment of products, reducing delivery delays.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Operated equipment while observing standard safety procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Managed warehouse operations and verified proper shipment procedures.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Strapped items down over protective padding to secure throughout transportation.
Education
Parry Mccluer High SchoolBuena Vista, VA
High School Diploma
05-2006
Skills
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- Employee training
- Proficient in Google Sheets
- Veterinary medical records software
- Customer service
- Attention to detail
- Effective multitasking
- Verbal and written communication
- Medication dispensing
- Billing and invoicing
- Client relations
- Filling prescriptions
- Inventory management
- Documenting medical histories
- Veterinary standards and procedures
- Product recommendation
- Electronic medical records
- Medical terminology
Certification
Commonwealth of Virginia Career Readiness Certificate- May 2017
In recognition of demonstrated workplace skills in Applied Mathematics, Reading for Information and Locating Information.
Languages
English
Native or Bilingual
Timeline
Veterinary Receptionist
The WellPet Group
07.2018 - 01.2025
CNC Press Brake Operator
Daikin Applied
03.2018 - 07.2018
Material Handler
Schwan's Home Delivery
10.2017 - 03.2018
Parry Mccluer High School
High School Diploma
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