Summary
Overview
Work History
Education
Skills
Timeline
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Heather Wallace

Toledo,OH

Summary

Dedicated Patient Care Technician with over 7 years of experience in emergency settings. Proficient in coordinating patient care, monitoring vital signs, and maintaining infection control protocols. Eager to contribute to a collaborative healthcare team focused on patient safety and quality care.

Overview

11
11
years of professional experience

Work History

Patient Care Technician, Emergency Department

Promedica Flower Hospital
Sylvania, Ohio
09.2015 - Current
  • Monitored vital signs to ensure patient safety in a fast-paced emergency environment.
  • Collaborated with healthcare team members to coordinate patient care and services.
  • Transported patients safely within the hospital while ensuring comfort and dignity.
  • Adhered to infection control protocols to maintain a safe environment for patients and staff.
  • Collected and labeled specimens to prepare for delivery to laboratory.
  • Answered call lights promptly while on duty in the ER.
  • Performed ECG's, EKG's, and other tests under the supervision of a nurse or physician.
  • Handled incoming calls and directed inquiries to appropriate departments.
  • Assisted in organizing emergency room supplies and equipment regularly.
  • Scanned documents into electronic health records systems quickly and accurately.
  • Coordinated transportation arrangements for discharged patients who needed assistance getting home safely.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Education

Medical Assistant

Toledo Medical Assistant School
Toledo, OH
12-2026

Skills

  • CPR certification
  • Blood glucose testing
  • Teamwork
  • Restocking supplies
  • Infection prevention
  • Professional bedside manner
  • Vital signs monitoring

Timeline

Patient Care Technician, Emergency Department

Promedica Flower Hospital
09.2015 - Current

Medical Assistant

Toledo Medical Assistant School

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Heather Wallace