HEATHER WALLEN
O'Fallon,MO
Summary
Customer service professional with over 15 years in client relations and sales support. Expertise in building relationships, identifying needs, and driving sales through tailored recommendations. Adaptable in fast-paced settings, managing challenges effectively and thriving under pressure. Proficient in technical applications and committed to contributing to team success and organizational objectives.
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Recreation Therapy Aide, Barber
Missouri Veterans Commission
Saint Louis, MO
08.2026 - Current
- Coordinated planning and execution of activities for groups and individuals across units and special outings to enrich resident experiences.
- Cultivated connections with veterans through tailored, engaging activities that promoted social interaction.
- Facilitated group and individual recreation activities to enhance resident engagement and well-being
HAIR STYLIST
Great Clips
O'Fallon, Missouri
01.2014 - 09.2026
- Assisted customers with product selection and inquiries at the sales counter.
- Executed a variety of hair cutting techniques using professional tools.
- Executed diverse hair cutting techniques with professional tools to achieve client satisfaction.
- Educated clients on effective hair care products and styling techniques to enhance at-home maintenance.
- Facilitated customer engagement by answering calls and organizing appointment bookings.
- Processed customer payments accurately at the cash register during checkout.
- Tracked inventory of supplies used for styling services.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Sales, customer service, team support
BARBER AND RECREATION ASSISTANT
Missouri Veterans Commission
Saint Louis, MO
07.2025 - 01.2026
- Delivered grooming services to enhance the appearance and confidence of over 100 disabled military veterans.
- Ensured clean and organized work environment, prioritizing customer safety.
- Facilitated enjoyable activities to enhance social interaction among veterans. and field trip outings
- Supported planning and execution of activities and field trip outings for veterans
VETERINARY ASSISTANT / RECEPTIONIST
Community Animal Hospital
Hazelwood, Missouri
01.2025 - 07.2025
- Coordinated calls and scheduling to enhance client service and optimize clinic operations
- Prepared and maintained accurate medical records for patient visits.
- Prepared and maintained precise medical records to ensure accurate patient information and streamline veterinary care
Education
Associate of Applied Science - Baking And Pastry Arts
Forest Park Community College
Saint Louis, MO 05.2009 - 12.2011
Cosmetology - Hair, Skin And Nails
Career Beauty School
Saint Louis, MO 10.1989 - 10.1990
Skills
- Activity coordination
- Activity planning
- Group facilitation
- Resident engagement
- Client Management
- Effective Communication
- Adaptability
- Conflict Resolution
- Welcoming Personality
License
- State of Missouri Cosmetology License 1990
- State of Missouri Class E Driver's License 2026
Timeline
Recreation Therapy Aide, Barber
Missouri Veterans Commission
08.2026 - Current
BARBER AND RECREATION ASSISTANT
Missouri Veterans Commission
07.2025 - 01.2026
VETERINARY ASSISTANT / RECEPTIONIST
Community Animal Hospital
01.2025 - 07.2025
HAIR STYLIST
Great Clips
01.2014 - 09.2026
Associate of Applied Science - Baking And Pastry Arts
Forest Park Community College
05.2009 - 12.2011
Cosmetology - Hair, Skin And Nails
Career Beauty School
10.1989 - 10.1990