Hi, I’m
Heather Walsh
Spokane,WA
Summary
Create consistent and positive guest/peer experiences through proactive management.
LEADS BY EXAMPLE.
Deliver exceptional leadership to all employees and guests.
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
years of professional experience
Work History
Comcast
Retail Sales Professional
06.2019 - Current
Job overview
- Drive sales of Cable, Internet and Mobile products by applying proactive nature, knowledge of customer preferences and active listening skills.
- Recommend merchandise to customers based on needs and preferences.
- Stay up to date on store promotions, payment policies and security practices.
- Educate customers on product and service offerings.
- Demonstrates products to customers, discussed features and redirected objections to capture sales.
- Help customers sign up for loyalty programs and submitted completed paperwork.
- Improve customer satisfaction by finding creative solutions to problems.
- Provide excellent service and attention to customers when face-to-face or through phone conversations.
- Greets customers and helped with product questions, selections, and purchases.
- Help customers complete purchases, locate items, and join reward programs.
- Maintain clean sales floor and straightened and faced merchandise.
- Monitor sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Uses POS system to process sales, returns, online orders, and gift card activations.
- Answers questions about store policies and addressed customer concerns.
- Offers each customer top-notch, personal service to boost sales and customer satisfaction.
- Develops professional relationships with customers to increase loyalty, retention and rapport.
- Train and supervised new employees to use selling strategies and apply best practices.
Verizon Wireless
Solutions Manager
02.2008 - 02.2019
Job overview
- Partnered with sales representatives during customer consultations to strengthen agency and customer relations.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues. Manged NPS for our location.
- Managed revenue strategies, sales and customer engagement tactics, increasing client base.
- Planned and executed in-store promotional events to increase customer engagement and sales revenues.
- Reduced process gaps by hiring, supervising and coaching up to 15 employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Oversaw inventory purchases and sales contracts to keep records current and compliant.
- Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Verizon Wireless
Retail Sales Professional
11.2005 - 02.2008
Job overview
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended optimal merchandise based on customer needs and desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Educated customers on product and service offerings.
- Stayed up to date on store promotions, payment policies and security practices.
- Met or exceeded upselling targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Education
Spokane Community CollegeSpokane, WA
Associate of Arts from Business Education
North Central High SchoolSpokane, WA
High School Diploma
Skills
- Team building
- Sales Expertise
- Suggestive Selling
- Productivity Maximization
- Corrective Actions
- Product and Service Sales
- Retail Sales
- Store Opening and Closing
- Traffic Calming
- Teamwork and Collaboration
- Complaint Management
- Transaction Processing
- Conflict Resolution
- Sales Goal Attainment
- Customer Retention
- Engaging with Diverse Customers
- Exceeding Customer Expectations
- Communications Strategies
- Leadership
- Communications
- Problem resolution
- Providing Feedback
- Time Management
- Customer Experience
- Goal-Driven
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Achieved award by completing NPS with accuracy and efficiency.
- Held 2 successful Charity/Fundraising Events
Timeline
Retail Sales Professional
Comcast
06.2019 - Current
Solutions Manager
Verizon Wireless
02.2008 - 02.2019
Retail Sales Professional
Verizon Wireless
11.2005 - 02.2008
Spokane Community College
Associate of Arts from Business Education
North Central High School
High School Diploma
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