Heather Walter
Aledo,TX
Summary
Proven leader and adept problem-solver with extensive experience at Lowe's Home Improvement, enhancing operational efficiency and employee productivity. Excelled in staff hiring, retention, and computer proficiency, significantly improving customer satisfaction. Demonstrates superior work ethic and adaptability, mastering both team supervision and creative solutions to meet changing demands. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Back End Department Supervisor
Lowes Home Improvment
04.2022 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed team of 18 employees, delegated tasks and held each employee accountable for completing assignments.
Overnight Department Supervisor
Lowes Home Improvment
01.2019 - 04.2022
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of ten to twelve employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw daily operational performance of the unload truck team and the overnight stocking team.
Sales Floor Department Supervisor
Lowes Home Improvment
09.2018 - 01.2019
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Built relationships with current customers to maintain goodwill and gain additional business.
Front End Department Supervisor
Lowes Home Improvment
02.2017 - 09.2018
- Developed strong relationships with customers by understanding their needs, preferences, and shopping habits to enhance their overall experience at the store.
- Enhanced customer satisfaction by swiftly addressing and resolving concerns in the front end department.
- Proactively addressed potential issues such as long lines or inadequate staffing levels by adjusting schedules or reallocating resources accordingly.
Department Manager Paint
Lowes Home Improvment
07.2016 - 09.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Completed weekly inventory reports such as cycle counts and the $200 report
Department Manager Admin
Lowes Home Improvement
09.2016 - 02.2017
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Collected, validated, and distributed information to employees.
- Managed the cash office and ensured all tills were balanced each morning
- Ensured all daily business paperwork was completed daily and maintained records
- Worked daily and weekly reports such as working active due file of product owed to customers to ensure timely pick up
Department Manager Walls and Windows
Lowes Home Improvment
02.2016 - 07.2016
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Assisted customers with product selections and ensuring they had all the items needed for their projects
- Assisted customers with special order blinds and installs of products
- Completed weekly inventory reports such as cycle counts of products and the $200 exception report
- Maintained department standards and cleanliness
Cashier
Lowes Home Improvment
01.2016 - 02.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Veterinary Assistant Training
Brazosport College
06.2012
Fashion Design
The Fashion Institute of Design And Merchandising
Los Angeles12.2008
Skills
- Problem-Solving
- Leadership skills
- Team Supervision
- Staff Hiring and Retention
- Multitasking and Prioritizing
- Delegation and Supervision
- Superior Work Ethic
- Computer Proficiency
- Creativity and Originality
- Adaptable to Changing Demands
Certification
- Certified in CPR
- Fork Lift License
- Order Picker License
- Narrow Aisle Reach Truck License
Timeline
Back End Department Supervisor
Lowes Home Improvment
04.2022 - Current
Overnight Department Supervisor
Lowes Home Improvment
01.2019 - 04.2022
Sales Floor Department Supervisor
Lowes Home Improvment
09.2018 - 01.2019
Front End Department Supervisor
Lowes Home Improvment
02.2017 - 09.2018
Department Manager Admin
Lowes Home Improvement
09.2016 - 02.2017
Department Manager Paint
Lowes Home Improvment
07.2016 - 09.2018
Department Manager Walls and Windows
Lowes Home Improvment
02.2016 - 07.2016
Cashier
Lowes Home Improvment
01.2016 - 02.2016
No Degree - Veterinary Assistant Training
Brazosport College
Fashion Design
The Fashion Institute of Design And Merchandising
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