Heather Ward
Aurora,CO
Summary
Dynamic Optician with proven expertise in optical dispensing and a commitment to exceptional customer service, honed at Walmart Vision Center and National Vision. Excelled in enhancing patient satisfaction and loyalty through personalized eye-wear solutions, leveraging strong problem-solving abilities and optical terminology knowledge. Achieved significant repeat business, underscoring professionalism and attention to detail.
Overview
6
6
years of professional experience
Work History
Optician
Walmart Vision Center
12.2023 - 10.2024
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
- Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
- Tailored eyewear solutions to customers' lifestyle needs, resulting in increased customer satisfaction and loyalty.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Contributed to significant increase in repeat business by establishing loyal customer base through exceptional service and follow-up care.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
Optician
National Vision
02.2019 - 12.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
- Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
- Tailored eyewear solutions to customers' lifestyle needs, resulting in increased customer satisfaction and loyalty.
- Managed inventory effectively, ensuring diverse and adequate selection of eyewear for various customer preferences and prescriptions.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Contributed to significant increase in repeat business by establishing loyal customer base through exceptional service and follow-up care.
- Participated in community health fairs and events to promote eye health awareness and importance of regular eye exams, expanding clinic's outreach.
- Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
- Facilitated smooth transition to digital record-keeping, improving organization and accessibility of customer prescriptions and records.
- Enhanced patient satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
- Increased sales with engaging product demonstrations and knowledgeable recommendations of latest eyewear trends.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
Education
High School Diploma -
Bridgewater-Raynham Regional High School
Bridgewater, MA06.1995
Skills
- Customer Service
- Computer Skills
- Optical dispensing
- Progressive Lenses Expertise
- Attention to Detail
- Active Listening
- Excellent Communication
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Product Knowledge
- Professionalism
- Optical Terminology
Languages
English
Native or Bilingual
Timeline
Optician
Walmart Vision Center
12.2023 - 10.2024
Optician
National Vision
02.2019 - 12.2023
High School Diploma -
Bridgewater-Raynham Regional High School
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