Summary
Overview
Work History
Education
Skills
Primaryresponsibilities
Degrees
References
Timeline
Hi, I’m

Heather Ward Thompson

Pearl,MS
Heather Ward Thompson

Summary

Graduate of Hinds Community College receiving an AAS in Medical Billing and Coding. Along with a Career Certification and TechnicalCertificate. Currently, I am looking for full-time employment with a company that has great growth potential and many opportunities to advance. I have been working in Home Healthcare I have experience with EPIC and other Medical Office Systems. Some of the duties in past employment include processing claims, claims appeals, benefit verification with multiple carriers, and various medical office duties. Checking in and checking out patients, calling patients concerning their co-pay is for upcoming surgical procedures. As you can see from my; resume, I have experience in Human Resources, Management, and Business and Medical Office experience in the clinical and home setting as well as private industry. I believe my verbal communication skills are best demonstrated in an interview.

Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Overview

4
years of professional experience

Work History

Visiting Angels
Pearl, MS

Home Health CNA
10.2022 - 08.2023

Job overview

  • Providing the required support to assist clients with their activities of daily living
  • Taking/recording vital signs, such as temperature blood-pressure as directed by medical or nursing staff
  • Makes routine rounds on assigned clients in accordance with established procedures
  • Promptly communicates any significant changes in behavior or condition to supervisor
  • Participates in specific committees or work teams as requested
  • As a nursing assistant, I assist clients with their daily routine as you motivate and encourage them to live their highest quality life.
  • Administered medications according to physician instructions and monitored patient response.
  • Maintained accurate records of services rendered to each patient.
  • Encouraged independence among clients while helping them maintain their dignity.
  • Reported any incidents or accidents that occur while providing care to the appropriate authority immediately.
  • Cleaned equipment used by patients after use according to standard procedures.
  • Transported patients to doctor appointments or other destinations when needed.
  • Assisted patients with daily living activities such as bathing, dressing, grooming and toileting.
  • Observed changes in condition or behavior of the patient and reported it to the supervisor or case manager immediately.
  • Kept updated documentation of client progress notes in an organized manner.
  • Provided companionship to elderly and disabled individuals in their home environment.
  • Assisted with personal hygiene needs such as shaving, brushing teeth and hair care.
  • Measured and recorded food and fluid intake and output levels for each patient.
  • Provided emotional support to family members during difficult times.
  • Developed positive relationships with clients through active listening skills.
  • Assisted residents in preparing for activities and social programs.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Helped residents walk with or without self-help devices.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Documented activities and recorded information in EMR system.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Supported non-ambulatory residents in range of motion exercises.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Administered medications and educated patients and families on correct at-home administration.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.

UMMC
Jackson, MS

Medical Office Assistant
04.2021 - 12.2021

Job overview

  • Assisted physicians during examinations by providing instruments and supplies as needed.
  • Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
  • Maintained medical supply inventory levels and ordered additional supplies when needed.

UMMC
Jackson, MS

Medical Biller and Coder
05.2019 - 01.2021

Job overview

  • Reconciled accounts receivable to ensure accuracy of payments received.
  • Provided customer service support to patients regarding billing inquiries.
  • Responded promptly to requests from insurance companies regarding clarification on claim submissions.
  • Resolved denied claims by researching payer requirements and preparing appeals.
  • Verified accuracy of patient information and insurance data in billing system.
  • Identified trends in denials and worked collaboratively with clinic staff to reduce denials.
  • Submitted claims to insurance companies electronically or by mail.
  • Tracked details such as authorizations, pre-certifications or referrals required prior to service delivery.
  • Maintained up-to-date knowledge of coding regulations and changes in reimbursement policies.
  • Assisted with the development of departmental policies related to charge capture processes and coding practices.
  • Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
  • Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
  • Ensured timely filing of all claims within established guidelines.
  • Processed corrections and adjustments as needed to ensure accurate payment from third party payers.
  • Interpreted physician orders, notes, lab results, radiology reports. for appropriate code assignment.
  • Developed an understanding of how various insurance plans process claims for reimbursement purposes.
  • Worked closely with physicians to obtain additional clinical information when needed for accurate coding assignments.
  • Performed daily audits on all bills submitted for accuracy and completeness.
  • Maintained current CPT, HCPCS codes library as well as ICD-9, 10 CM diagnostic codes.
  • Prepared financial statements that summarize account activity over a period of time.
  • Monitored aging accounts receivable report weekly to identify unpaid balances due.
  • Assessed medical codes on patient records for accuracy.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Filed and submitted insurance claims.
  • Expertly assigned charges and payments for medical procedures.
  • Compiled and maintained logs, and statistical or research records to locate requested health data.
  • Reviewed medical records to meet insurance company requirements.
  • Performed routine quality assurance audits to promote data integrity.
  • Documented and filed patient data and medical records.
  • Reviewed received payments for accuracy and applied to intended patient accounts.
  • Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
  • Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
  • Quickly responded to staff and client inquiries regarding CPT codes.
  • Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
  • Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Communicated with healthcare personnel, including practitioners to promote accuracy.
  • Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
  • Managed coding for multiple specialties, ensuring specific codes are accurately applied.
  • Resolved coding discrepancies and denials to maximize reimbursement.
  • Verified proper coding, sequencing of diagnoses, and accuracy of procedures.
  • Utilized ICD-10, CPT, and HCPCS coding systems to process claims and billing.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Assisted with the development of coding policies and procedures.
  • Interpreted medical terminology and pharmacological information to translate information into coding system.
  • Analyzed patient charts and records to extract relevant coding information.
  • Performed quality assurance checks on coded data.
  • Advised on the impact of coding decisions on reimbursement and compliance.
  • Reviewed patient records and assigned accurate codes for diagnoses and procedures.
  • Collaborated with healthcare providers to verify necessary documentation for coding accuracy.
  • Participated in coding team meetings to discuss challenges and best practices.
  • Kept abreast of updates and changes in coding guidelines and reporting requirements.
  • Maintained high accuracy rate on daily production of completed reviews.
  • Updated coding skills and knowledge through continuous education and training.
  • Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes.
  • Conducted audits to ensure compliance with federal and state regulations.
  • Monitored and analyzed coding error trends to improve coding accuracy.
  • Coordinated with billing department to clarify billing issues related to coding.
  • Utilized coding software and tools efficiently to expedite the coding process.
  • Entered coded data into electronic health record (EHR) systems.
  • Supported external audits by providing coded data and documentation as requested.
  • Educated healthcare staff on coding standards and changes in coding guidelines.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Assigned patients to diagnosis-related groups using appropriate computer software.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Located and retrieved files, assisting public with general information.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Purged inactive files and destroyed obsolete files following procedures.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Ordered and restocked supplies in line with budget limits and office needs.
  • Safeguarded medical records to maintain patient confidentiality.
  • Maintained positive working relationship with fellow staff and management.
  • Pulled patient records and transferred information to appropriate parties.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Mentored junior team members and managed employee relationships.
  • Set up patient charts and documented information in various company software.
  • Compiled and coded patient data using standard classification systems.

Education

AAS MEDICAL AND CODING
05.2015

University Overview

  • Honors: Dean’s List, Presidential Scholar
  • GPA: 4.0

Skills

  • Medical Billing and Coding
  • EPIC
  • Medical Office Systems
  • Processing claims
  • Claims appeals
  • Benefit verification
  • Medical office duties
  • Human Resources
  • Management
  • Business
  • Verbal communication skills
  • Assisting clients with activities of daily living
  • Recording vital signs and weight
  • Assisting residents with memory and performance improvement programs
  • Cultural Sensitivity
  • Behavioral Management
  • Vital signs monitoring
  • Personal Hygiene Assistance
  • Toileting assistance
  • Palliative Care
  • Dementia Care
  • Feeding Assistance
  • Alzheimer's Care
  • Tracheostomy Care
  • Range of motion exercises
  • Understands mobility assistance needs
  • Database Administration
  • Adaptable
  • Understands medical procedures
  • Family support and assistance
  • Complex Problem-Solving
  • Respiratory equipment training
  • Case Management
  • Medical terminology knowledge
  • Care plan implementation
  • Direct Patient Care
  • Patient-focused care
  • Patient Lifting
  • Condition Monitoring
  • Mobility Assistance
  • Electronic Charting
  • Patient Relations
  • Transporting patients
  • Confidentiality adherence
  • HIPAA Compliance
  • Basic Life Support
  • Patient Management
  • Assisting with personal grooming
  • Activity Planning
  • Collecting vital signs
  • Reliable transportation
  • Valid MS driver's license

Primaryresponsibilities

Primaryresponsibilities
  • Assists clients in their homes, assisted living, and I have had memory care residents with activities of daily living at The Blake.
  • Obtains and records vital signs and weight according to state regulations and company policy.
  • Assists residents with memory and performance improvement programs.

Degrees

Degrees
  • AAS
  • CNA
  • MOA

References

References
References available upon request.

Timeline

Home Health CNA
Visiting Angels
10.2022 - 08.2023
Medical Office Assistant
UMMC
04.2021 - 12.2021
Medical Biller and Coder
UMMC
05.2019 - 01.2021
AAS MEDICAL AND CODING

Similar Profiles

  • Mylee Marcum

    Mylee MarcumMylee Marcum

    Caregiver at Visiting Angels Home CareCaregiver at Visiting Angels Home Care

  • Ruth Osei

    Ruth OseiRuth Osei

    Personal Support Worker at Visiting Angels Home CarePersonal Support Worker at Visiting Angels Home Care

  • LASHONDIA ANDERSON

    LASHONDIA ANDERSONLASHONDIA ANDERSON

    Caregiver at Visiting Angels Home Health CareCaregiver at Visiting Angels Home Health Care

  • Eva Torres

    Eva TorresEva Torres

    Elderly Caregiver at Visiting Angels Home CareElderly Caregiver at Visiting Angels Home Care

  • Mason Cecil

    Mason CecilMason Cecil

    Onsite Service Representative at Grainger Industrial SupplyOnsite Service Representative at Grainger Industrial Supply

CREATE PROFILE
Heather Ward Thompson