Heather Warren
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
28
28
years of professional experience
Work History
Ginny's Wallcovering
Self-employed
04.2002 - Current
- Proven ability to learn quickly and adapt to new situations.
- Managed and motivated employees to be productive and engaged in work.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Planned, designed, and scheduled phases for large projects.
Restaurant Manager
Doubletree By Hilton Hotel
03.2013 - 12.2016
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Dr. Blossom Chiropractic Office
Dr. David K. Blossom
04.1996 - 10.2008
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Education
Occupational Therapist Aide - Occupational Therapy Assistance
Penn Foster College
Scottsdale, AZCertified Massage Therapist - Massage Therapy
Bayshire Beauty Academy
Bay City, MIHigh School Diploma -
Bay City Central High School
Bay City, MI06.1992
Skills
- Multitasking
- Computer Skills
- Customer Relations
- Remote Office Availability
- Decision-Making
- Conflict Resolution
- Analytical Thinking
Timeline
Restaurant Manager
Doubletree By Hilton Hotel
03.2013 - 12.2016
Ginny's Wallcovering
Self-employed
04.2002 - Current
Dr. Blossom Chiropractic Office
Dr. David K. Blossom
04.1996 - 10.2008
Occupational Therapist Aide - Occupational Therapy Assistance
Penn Foster College
Certified Massage Therapist - Massage Therapy
Bayshire Beauty Academy
High School Diploma -
Bay City Central High School
Similar Profiles
Aamuktha MadabhushiAamuktha Madabhushi
Singing teacher at Self-employedSinging teacher at Self-employed
Ava Jane Glenski VillanuevaAva Jane Glenski Villanueva
Translator at Self-employedTranslator at Self-employed
Bilal SadiqBilal Sadiq
Property Owner at Self-employedProperty Owner at Self-employed
Mike SjostromMike Sjostrom
Construction Worker at Self-employedConstruction Worker at Self-employed
Joe (Auston) BrownJoe (Auston) Brown
Comfort Advisor at All Service Heating & Air CondtioningComfort Advisor at All Service Heating & Air Condtioning