Heather Warren
Eugene ,OR
Summary
Knowledgeable Field Service Dispatcher with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support.
Overview
14
14
years of professional experience
Work History
Field Service Dispatch
Peterson Power Systems
02.2019 - Current
- Scheduling contracted and field service work, ordering parts, maintaining customer communication while managing multiple jobs at once.
- Invoicing under 18 days open to close with a labor date of two days.
- Facilitate communication between technicians, subcontractors, and customers.
- Compile detailed reports on completed projects for internal reviews as well as customer records purposes.
- Develop and maintain strong relationships with customers, leading to improved brand loyalty.
- Improved customer satisfaction by addressing and resolving field service issues promptly and effectively.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
Driver Manager
Sherman Brothers Trucking
06.2015 - 02.2019
- Coordinated with drivers to organize timely pickup and delivery.
- Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
- Analyzed key performance indicators regularly to identify areas for improvement within transportation department.
- Coordinated closely with warehousing teams to ensure smooth transitions between loading docks and vehicles during peak periods.
- Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
- Managed high volume calls and email communication daily.
Office Manager
Guaranty RV
10.2012 - 06.2015
- Managed approximately 30 incoming calls, emails per day from customers.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Office Assistant
Absolute Health Medical Center
09.2010 - 10.2012
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
- Facilitated smooth operations by efficiently handling a high volume of incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Input data into spreadsheets and databases.
Education
High School Diploma -
Willamette High School
Eugene, OR06.2007
Timeline
Field Service Dispatch
Peterson Power Systems
02.2019 - Current
Driver Manager
Sherman Brothers Trucking
06.2015 - 02.2019
Office Manager
Guaranty RV
10.2012 - 06.2015
Office Assistant
Absolute Health Medical Center
09.2010 - 10.2012
High School Diploma -
Willamette High School
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