Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Washburn

Albuquerque,NM

Summary

Dynamic professional with a rich background in horticulture and customer service, notably at M'tuccis Restaurants. Excelled in creating sustainable landscapes and enhancing customer satisfaction through expert plant selection and care. Skilled in problem-solving and relationship management, I significantly contributed to project coordination and customer loyalty. Experienced with plant care and landscape design. Utilizes botanical knowledge to ensure healthy and sustainable plant growth. Strong understanding of soil science and pest management techniques. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

17
17
years of professional experience

Work History

Horticulturist

M'tuccis Restaurants
09.2020 - Current
  • Liaised with manager to plan and coordinate projects, determine necessary personnel or discuss garden concerns.
  • Resolved client concerns promptly through effective communication skills addressing their specific horticultural issues.
  • Retained knowledge of garden plants and understanding of cultural requirements to maximize growth and cultivation.
  • Implemented integrated pest management practices to minimize chemical usage while maintaining healthy plants.
  • Improved customer satisfaction by providing personalized recommendations on plant selection and care based on individual needs.
  • Designed visually appealing landscapes for residential and commercial clients, incorporating native plants and sustainable practices.

Server, Bartender, Catering an Trainer

M'tuccis Restaurants
09.2018 - 10.2024
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Customer Specialist, Bartender

Ex Novo Brewing
03.2017 - 03.2020
  • Maintained detailed knowledge of products and services offered, enabling accurate information dissemination and prompt issue resolution.
  • Balanced multiple priorities effectively while assisting customers, minimizing wait times without compromising on quality of service provided.
  • Identified customer issues with products or services, investigated causes and initiated resolutions.
  • Resolved complex customer issues, ensuring a positive experience and fostering loyalty.

Corporate Trainer

Main Event Entertainment
04.2008 - 03.2017
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Improved employee retention rates with ongoing professional development opportunities.
  • Supported company growth by designing targeted training programs for new hires.
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Collaborated with management to identify company training needs and scheduling.

Education

Associate of Applied Science - Fire Science

Central Oregon Community College
Bend, OR
06-1997

Skills

  • Plant identification
  • Plant Selection
  • Garden maintenance
  • Soil Management
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Relationship Management
  • Customer Service
  • Problem-solving abilities
  • Customer Relations

Timeline

Horticulturist

M'tuccis Restaurants
09.2020 - Current

Server, Bartender, Catering an Trainer

M'tuccis Restaurants
09.2018 - 10.2024

Customer Specialist, Bartender

Ex Novo Brewing
03.2017 - 03.2020

Corporate Trainer

Main Event Entertainment
04.2008 - 03.2017

Associate of Applied Science - Fire Science

Central Oregon Community College
Heather Washburn