Heather Washington
Middletown,RI
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
14
14
years of professional experience
Work History
Owner/Manager
Mackenzies (Gift Store)
07.2018 - 02.2020
- Managed day-to-day business operations.
- Greeted customers and helped with product questions, selections, and purchases.
- Trained and motivated employees to perform daily business functions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Managed cash register after end of shift to balance and record accurate transactions.
Client Care Coordinator
Wayne Orthopedic Physical Therapy
01.2014 - 04.2015
- Greet patients and visitors into the medical office and answer patient questions
- Field all phone calls that arrive using our general office number
- Utilize medical office software to schedule new and follow-up appointments for patients
- Register new patients and update necessary records
- Distribute forms and paperwork to patients to ensure that required fields are completed appropriately
- Maintain confidentiality of all patient records
- Completing insurance verifications, authorizations, and referrals
- Knowledge of Workers Compensation and auto claim submissions
Sales Manager
Massage Envy Spa
07.2009 - 12.2013
- Helping the location move more people forward in their wellness journeys by driving membership, promoting product sales, partnering with the Business Manager and Director of Operations to set performance goals and working with the team to achieve them
- Building a high-achieving team by setting clear expectations, providing ongoing training and mentoring, and reviewing performance regularly to empower team members to improve and grow
- Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission
Sports Retail Manager
Royal Automobile Club
01.2006 - 06.2009
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Monitored budget and expenditures, keeping facility within budget.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Education
Certificate - Office Administrator
U.S. Career Institute
Fort Collins, CO12.2012
Higher National Diploma - Beauty Therapy
Aberdeen College
Aberdeen, Scotland07.2004
Skills
- Sales Leadership
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Retail Store Operations
- Positive Customer Engagement
- Team Cooperation
- Operate Cash Register
- Exceptional Multitasking Skills
Additional Information
Head Of Hospitality (Volunteer) - Mastering Motherhood
Middletown CT - 2022 - Current
- Organize the food and coffee station
- Help with table set-up and break down
- Order supplies as needed
- Decorate the space
Timeline
Owner/Manager
Mackenzies (Gift Store)
07.2018 - 02.2020
Client Care Coordinator
Wayne Orthopedic Physical Therapy
01.2014 - 04.2015
Sales Manager
Massage Envy Spa
07.2009 - 12.2013
Sports Retail Manager
Royal Automobile Club
01.2006 - 06.2009
Certificate - Office Administrator
U.S. Career Institute
Higher National Diploma - Beauty Therapy
Aberdeen College
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