Summary
Overview
Work History
Education
Skills
Timeline
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Heather Wasikowski

Shelby Twp,MI

Summary

Results-driven multi-state Director of Operations with over 12 years of experience optimizing business processes, increasing operational efficiency, and driving bottom-line profitability. Skilled in developing and implementing strategic plans, managing cross-functional teams, and fostering a culture of continuous improvement. Proven track record of successfully leading large-scale projects, improving operational performance, and exceeding organizational goals. Adept at identifying and resolving complex operational challenges to deliver sustainable business growth and enhance overall business performance. Seeking to leverage expertise in operations management to drive operational excellence and achieve business success.

Overview

12
12
years of professional experience

Work History

Director of Operations

Belle: In-Home Foot Care
07.2022 - Current
  • Engineered a remarkable 86% boost in operational efficiency within the first year through strategic initiatives and relentless optimization
  • Established and rigorously tracked KPIs, resulting in a 38% improvement in critical operational metrics, setting new benchmarks for success
  • Spearheaded comprehensive operational strategy, overseeing all facets to maximize efficiency, productivity, and profitability
  • Partnered with C-suite to conceptualize and launch a game-changing corporate app, revolutionizing employee efficiency and operational streamlining
  • Cultivated high-performing, inclusive work cultures through targeted coaching, mentorship, and strategic performance evaluations
  • Directly managed and coached the member experience team, driving them to achieve outstanding service levels and customer satisfaction
  • Established foundational processes and standards that set the trajectory for the company's operational success
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.

Senior Regional Operations Manager

Continental Services
10.2019 - 07.2022
  • Oversaw 32 corporate dinning locations in Michigan and Ohio
  • Achieved a remarkable 34% cost reduction through strategic budget management and process optimization, significantly boosting profitability
  • Developed and executed regional strategies that drove revenue growth, elevated service quality, and streamlined operational efficiency
  • Spearheaded high-profile corporate events, including executive functions and conferences, ensuring flawless execution and exceptional guest experiences
  • Conducted in-depth market and competitor analyses, identifying key opportunities for business expansion and competitive advantage
  • Fostered a high-performance culture across a diverse team, driving consistent service excellence and operational innovations
  • Crafted and implemented annual budgets and long-term strategic plans, aligning regional operations with overarching corporate objectives
  • Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.

General Manager

San Marino Club
09.2018 - 10.2019
  • Led a team of 50+ employees, overseeing all aspects of operations, including budgeting, staffing, and performance management at a premier event venue
  • Demonstrated expertise in strategic planning and execution, resulting in a 15% increase in annual revenue
  • Cultivate and maintain relationships with clients, vendors, and community stakeholders to drive business growth and enhance the venue's reputation
  • Served as project manager for a $250,000 capital renovation project
  • Implemented cost-saving initiatives without sacrificing quality, reducing expenses by 20% within the first year

Director of Catering and Operations

Cutting Edge Cuisine
06.2016 - 09.2018
  • Successfully led a team of catering and operations staff to consistently exceed sales goals and deliver exceptional service to clients
  • Developed and implemented strategies to optimize catering and event operations, resulting in increased efficiency and profitability
  • Led negotiations with vendors and suppliers to secure cost-effective pricing and quality products for catering services
  • Managed budgets, forecasts, and financial reporting for catering and operations department, driving revenue growth and cost savings initiatives(budgets ranging from $1K - $500K)

Co-Director of Hospitality and Event Sales

The Community House
05.2013 - 06.2016
  • Increased department revenue from $850,000 to $1.1 Million in 6 months, exceeding goal by 16%
  • Oversee sales pipeline management to ensure accurate reporting, track new business and meet annual revenue goals
  • Re-structured event pricing to close financial gaps resulting in increased profit margins
  • Negotiated contract details from creation through signature to ensure profitability of each event
  • Served as the clients' primary contact for all events, including development of menus, room decoration, coordination of vendors, and billing

Education

Bachelor's degree - Business Management

Oakland University
12.2008

Skills

  • Strategic planning and execution
  • Operational Efficiency
  • Staff training/development
  • Process Improvement
  • Performance Management
  • Budgeting and cost control

Timeline

Director of Operations

Belle: In-Home Foot Care
07.2022 - Current

Senior Regional Operations Manager

Continental Services
10.2019 - 07.2022

General Manager

San Marino Club
09.2018 - 10.2019

Director of Catering and Operations

Cutting Edge Cuisine
06.2016 - 09.2018

Co-Director of Hospitality and Event Sales

The Community House
05.2013 - 06.2016

Bachelor's degree - Business Management

Oakland University
Heather Wasikowski