Heather Watson
Miami,FL
Summary
Conscientious and compassionate Human Resources professional skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Highly proficient in building lasting relationships with key decision makers, team members and customers to further company goals.
Overview
18
18
years of professional experience
Work History
Human Resources Manager
Energy Recovery Inc.
San Leandro, CA
05.2018 - 05.2021
- Managed team of 6 and responsible for customer servicing organization of 200 plus.
- Lead event planning for organization, including holiday parties, team building, cocktail parties and small gatherings.
- Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams to ensure available information accuracy and usability.
- Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Managed all onboarding and offboarding documents and procedures for employees.
Director of Operations
Safari Belting Systems
Olathe, KS
02.2015 - 12.2017
- Reduced cost by renegotiation of raw material and processing contracts with vendors, bringing costs in alignment with market.
- Involved in P&L and cost analysis, manpower, schedule as well as technology transfer.
- Developed detailed cost/consumption tool to lead engineering/ sales teams that entailed reporting of stock fulfillment, conveyor belt life, analysis to further cost reduction activity.
- Responsible for costing and placement of all products in appropriate factories insuring quality product and on-time delivery.
- Provided high level administration support to Vice President and President.
Human Resources Manager /Assistant Food and Beverage Manager
Hotel Sorella
Kansas City, MO
05.2013 - 01.2015
- Trained, coached and mentored staff to ensure smooth adoption of new programs/ procedures.
- Strengthened company's business by forming and fostering relationships with neighboring businesses.
- Promoted business through participation in and sponsorship of community events.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Resolved employment-related disputes through proactive communication.
- Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Human Resources Manager
Ralph Lauren
Kansas City, KS
01.2012 - 06.2013
- Maintained integrity of Ralph Lauren Brand through company standards developing and coaching staff and exceeding customer expectations resulting in exceeding sales goals.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Oversaw sales forecasting, goal setting and performance reporting.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Coached employees to build relationships with customers to increase likelihood of repeat business.
Business Manager
Nordstrom
Overland Park, KS.
11.2010 - 01.2012
- Consistently met and exceeded daily goals as well as monthly brand increases.
- Built relationships internally/externally to achieve goals across all levels of brand resulting in continuous revenue growth.
- Lead specific event coordination for new product launches, gift with purchase, training, and sales conferences.
- Fulfilled inventory requests for all marketing needs, monthly product comps, educational tester needs, and education gratis.
Lead Flight Attendant
Virgin America
Burlingame, CA
07.2008 - 11.2010
- Worked exclusively with high profile clientele ensuring guest service excellence.
- Assisted with Safety Risk Management (SRM) process.
- Briefed passengers according to company and FAA requirements.
- Ensured passengers needs and expectations were met throughout flight.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Customer Service Supervisor
Southwest Airlines
Oakland, CA.
06.2003 - 08.2008
- Assist passengers with all travel needs performing wide range of services to ensure excellent customer service.
- Worked within flight operations to maintain culture of safety with efficient procedures.
- Investigated and resolved customer inquiries and complaints in empathetic manner.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
Bachelor of Arts - Business Administration
Cal State East Bay
Hayward, CAAssociate of Arts - Marketing
Chabot College
Hayward, CASkills
- Effective Leader
- Planning and Coordination
- Data Management
- Event Support
- Hospitality Management
- High-Volume Environments
- Customer Service Process Improvement
- Employee Relations Oversight
- Cross-Functional Collaboration
- Forecasting Employment Needs
Timeline
Human Resources Manager
Energy Recovery Inc.
05.2018 - 05.2021
Director of Operations
Safari Belting Systems
02.2015 - 12.2017
Human Resources Manager /Assistant Food and Beverage Manager
Hotel Sorella
05.2013 - 01.2015
Human Resources Manager
Ralph Lauren
01.2012 - 06.2013
Business Manager
Nordstrom
11.2010 - 01.2012
Lead Flight Attendant
Virgin America
07.2008 - 11.2010
Customer Service Supervisor
Southwest Airlines
06.2003 - 08.2008
Bachelor of Arts - Business Administration
Cal State East Bay
Associate of Arts - Marketing
Chabot College
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