Heather Waxham
Skagit Regional Health
Worland,WY
26
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Health Information Management Technician/Records WareHouseLead
10 Years 11 Months- Managed patient health records using Electronic Health Record (EHR) systems for accuracy and compliance.
- Assisted in coding diagnoses and procedures to ensure proper billing and reimbursement.
- Collaborated with healthcare providers to resolve discrepancies in patient data promptly.
- Implemented best practices for data entry to enhance efficiency and reduce errors.
- Trained new staff on health information management protocols and system navigation.
- Reviewed medical documentation for completeness, ensuring adherence to regulatory standards.
- Analyzed data trends to identify areas for quality improvement within health information workflows.
- Developed procedures for secure handling of sensitive patient information, promoting confidentiality compliance.
- Streamlined processes for efficient record retrieval, reducing wait times for healthcare providers.
- Reduced errors in medical records by implementing a thorough review process and providing staff training on documentation practices.
- Contributed to the development of policies and procedures for health information management department operations, ensuring regulatory compliance and best practices were adhered to consistently.
- Served as a liaison between physicians, nurses, and other healthcare professionals to address concerns or discrepancies in medical records.
- Participated in cross-functional committees or workgroups focused on improving overall quality and efficiency within the healthcare organization related to health information management processes.
- Assisted healthcare providers with EHR navigation issues, providing technical support when needed for optimal workflow functionality.
- Managed various projects within the department aimed at enhancing workflows, optimizing storage solutions, or updating software applications related to health information management systems.
- Enhanced patient care by accurately recording and maintaining health information data.
- Ensured compliance with regulations by closely following HIPAA guidelines and protecting patient confidentiality.
- Maintained an organized filing system for easy retrieval of medical records, adhering to strict retention policies as outlined by regulatory guidelines.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Secured confidential patient information from unauthorized access.
- Supervised daily warehouse operations to ensure timely order fulfillment and accuracy.
- Trained and mentored new staff on safety protocols and operational procedures.
- Implemented inventory control measures to enhance stock accuracy and reduce discrepancies.
- Coordinated workflow among team members to optimize productivity during peak hours.
- Conducted regular audits of equipment and supplies to maintain operational efficiency.
- Developed training materials for onboarding processes, improving new hire integration.
- Analyzed workflow processes, identifying opportunities for continuous improvement initiatives.
- Liaised with management to align warehouse strategies with overall organizational objectives.
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Acted as liaison between company departments and warehouse teams.
- Maintained top performance standards while working in hot warehouse environment.
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Improved warehouse efficiency by implementing new inventory management systems and organizational strategies.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Helped train new employees in safe practices and warehouse procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Managed warehouse operations and verified proper shipment procedures.
- Moved furniture and boxes using utility dolly and truck ramp.
Health Information Management Technician
9 Years 2 Months- Managed health information systems to ensure data integrity and compliance with regulatory standards.
- Implemented electronic health record (EHR) solutions to streamline patient data management processes.
- Trained staff on best practices for data entry and retrieval within health information systems.
- Conducted regular audits of health records to identify discrepancies and improve accuracy.
- Collaborated with clinical teams to enhance documentation practices and optimize workflow efficiency.
- Led initiatives to integrate new technologies, improving access to patient information across departments.
- Developed training materials for staff on evolving regulations in health information management practices.
- Improved efficiency in handling release of information requests by developing an organized tracking system for prompt processing and response times.
- Successfully completed data requests for research studies or organizational reporting needs without compromising patient confidentiality or privacy regulations.
- Assisted in conducting internal audits on medical records, identifying areas for improvement and implementing corrective action plans.
- Actively participated in ongoing professional development opportunities to stay current with industry trends and advancements in technology related to health information management practices.
- Provided exceptional customer service by responding promptly to inquiries from patients, insurance companies, and other stakeholders regarding medical records issues.
- Collaborated with interdisciplinary teams to develop strategies for improving the quality of health information management systems.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Studied and researched various medical terms as well as software and coding systems.
- Streamlined processes for efficient record retrieval, reducing wait times for healthcare providers.
- Reduced errors in medical records by implementing a thorough review process and providing staff training on documentation practices.
- Contributed to the development of policies and procedures for health information management department operations, ensuring regulatory compliance and best practices were adhered to consistently.
- Served as a liaison between physicians, nurses, and other healthcare professionals to address concerns or discrepancies in medical records.
- Participated in cross-functional committees or workgroups focused on improving overall quality and efficiency within the healthcare organization related to health information management processes.
- Assisted healthcare providers with EHR navigation issues, providing technical support when needed for optimal workflow functionality.
- Managed various projects within the department aimed at enhancing workflows, optimizing storage solutions, or updating software applications related to health information management systems.
- Enhanced patient care by accurately recording and maintaining health information data.
- Ensured compliance with regulations by closely following HIPAA guidelines and protecting patient confidentiality.
- Maintained an organized filing system for easy retrieval of medical records, adhering to strict retention policies as outlined by regulatory guidelines.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Secured confidential patient information from unauthorized access.
Medical Records Specialist
5 Years 1 Month- Managed patient medical records to ensure compliance with HIPAA regulations and internal policies.
- Implemented electronic health record (EHR) systems to enhance data accuracy and retrieval efficiency.
- Conducted regular audits of medical documentation for completeness and accuracy, ensuring high standards of care.
- Trained new staff on medical records management processes, promoting adherence to best practices and protocols.
- Collaborated with healthcare providers to resolve discrepancies in patient records, improving communication across departments.
- Developed standard operating procedures for record handling, reducing errors and enhancing workflow efficiency.
- Led initiatives to digitize paper records, streamlining access to patient information for clinical staff.
- Mentored junior team members on coding practices and regulatory guidelines, fostering professional development within the team.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Reviewed charts and flagged incomplete or inaccurate information.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Kept accurate log of requests for medical information and records.
- Followed up with patients about medical and healthcare processes.
- Developed efficient workflows for data entry tasks, enhancing overall productivity within the department.
- Maintained patient confidence by keeping patient records information confidential.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Collaborated with IT team members to troubleshoot technical issues related to health information systems, ensuring minimal disruption to department workflows.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Collaborated with cross-functional teams to identify areas for process improvement in the handling of sensitive patient data.
- Developed educational materials for staff on proper medical record documentation, enhancing overall accuracy and quality of patient records.
- Established strong relationships with insurance companies and other external partners involved in processing claims or accessing patient information.
- Maintained relationships with medical providers, suppliers, and reporters.
- Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
- Implemented a robust document retention policy, ensuring that all legal requirements related to long-term storage were met efficiently while minimizing storage costs for the organization.
- Conducted regular reviews of department policies and procedures to ensure alignment with industry best practices and regulatory requirements.
- Reduced errors in documentation by establishing strict quality control measures and conducting regular audits of medical records.
- Contributed to strategic planning efforts within the organization, offering insight into best practices for the management of health information systems.
- Streamlined information retrieval processes, developing a comprehensive filing system for physical documents.
- Addressed discrepancies in medical coding promptly, liaising with relevant parties to rectify errors and maintain accurate billing information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Supported medical staff by providing organized and accurate medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Responded to patient inquiries to provide information and details of medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Assisted in preparation of medical reports for external parties.
- Maintained accuracy, completeness, and security for medical records and health information.
- Researched and resolved medical record discrepancies.
- Assisted in training new staff on medical record processing and filing procedures.
- Verified accuracy of patient information in medical records.
- Processed and tracked requests for medical records from external organizations.
- Sorted and distributed incoming and outgoing medical records.
- Transcribed and entered patient medical information into electronic medical records systems.
- Followed exact procedures for handling transfers and other releases of medical records.
- Followed up with medical staff regarding missing information in patient records.
- Identified new methods to optimize medical records management.
- Tracked and monitored requests for medical records release.
- Developed and implemented new filing system for medical records to improve efficiency.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Generated and maintained statistical data related to medical records.
Education
No Degree - Medical Business Office
High School Diploma
Skills
I have excellent people skills and I am a problem solver. I also have experience in reception work.
Timeline
Health Information Management Technician/Records WareHouseLead
Skagit Regional Health
09.2015 - 08.2026Read More
Health Information Management Technician
WWMG Orthopedics
03.2006 - 05.2015Read More
Medical Records Specialist
Everett Bone and Joint
02.2001 - 03.2006Read More
Sno-Skills Center
No Degree from Medical Business Office
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Arlington High School
High School Diploma
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