Heather Atherton
Lake Charles,LA
Summary
Results-driven Office Manager with extensive experience in optimizing administrative functions and ensuring smooth office operations. Proven ability to organize complex schedules, supervise staff effectively, and implement streamlined procedures that enhance overall productivity. Strong communication and problem-solving skills, along with meticulous attention to detail, support success in fast-paced environments. Committed to improving efficiency and fostering a positive workplace culture, eager to leverage expertise to drive success within a dynamic organization.
Overview
2023
2023
years of professional experience
Work History
Co-Owner/Office Manager
Reclaimed Goods LLC
04.2010 - 06.2022
- Oversee all staff, including participating in the hiring process
- Manage payroll, including time card processing and providing weekly paychecks to staff members
- Process all incoming and outgoing mail for all staff members
- Overseaw equipment ordering, including heavy machinery for the warehouse as well as standard office supplies
- Oversaw operations, including staff management, scheduling, and inventory control, ensuring smooth and efficient workflow
- Provided exceptional customer service by promptly responding to scheduling inquiries and resolving conflicts in a professional manner
- Extensive experience in conducting interviews, assessing candidates, and making strategic hiring decisions
- Conducted monthly reconciliation of bank accounts and investigated discrepancies to maintain financial accuracy
- Managed accounts payable and accounts receivable functions, ensuring timely and accurate processing of invoices and payments
- Managed billing inquiries from customers, providing exceptional customer service and resolving issues promptly
- Managed and maintained credit card processing systems to ensure smooth and efficient operations
- Researched and resolved incoming credit disputes from customers by investigating the accuracy of financial information and communicating findings with relevant parties
- Documented and maintained detailed records of all credit dispute cases, ensuring proper follow-up and resolution tracking for audit purposes
- Managed end-to-end logistics operations, including transportation, warehousing, and inventory management
- Managed the reverse logistics process for returned products, ensuring timely disposition or refurbishment
Office Manager
Webb's Tractor Service
02.2002 - 05.2005
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Interceded between employees during arguments and diffused tense situations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Monitored front areas so that questions could be promptly addressed.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Office Manager
Excel Financial Group
2004 - 2005
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Led financial planning and analysis by managing key metrics, analyzing data and providing support and insight for strategic planning.
- Managed high volumes of financial activity in fast-paced, risk-based corporate environment.
- Identified and investigated variances to optimize financial plans and forecasts.
- Managed essential personnel data and records using software.
- Contributed to effective hiring process by interviewing applicants and making recommendations for best candidate to leadership.
- Drafted reports for leadership for use in strategic planning and decision making.
- Assisted customers with completing loan applications and other paperwork.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Processed loan applications and monitored progress from start to finish.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Finance Officer
American General Financial Services
2003 - 2004
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Led financial planning and analysis by managing key metrics, analyzing data and providing support and insight for strategic planning.
- Managed high volumes of financial activity in fast-paced, risk-based corporate environment.
- Identified and investigated variances to optimize financial plans and forecasts.
- Managed essential personnel data and records using software.
- Contributed to effective hiring process by interviewing applicants and making recommendations for best candidate to leadership.
- Drafted reports for leadership for use in strategic planning and decision making.
- Assisted customers with completing loan applications and other paperwork.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Processed loan applications and monitored progress from start to finish.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Office Manager
World Finance
2002 - 2003
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Led financial planning and analysis by managing key metrics, analyzing data and providing support and insight for strategic planning.
- Managed high volumes of financial activity in fast-paced, risk-based corporate environment.
- Identified and investigated variances to optimize financial plans and forecasts.
- Managed essential personnel data and records using software.
- Contributed to effective hiring process by interviewing applicants and making recommendations for best candidate to leadership.
- Drafted reports for leadership for use in strategic planning and decision making.
- Assisted customers with completing loan applications and other paperwork.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Processed loan applications and monitored progress from start to finish.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Project Administrative Assistant
The Gellatly Company
2000 - 2002
- Organized project documents to help administrative manager and boost team productivity.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Manager
Stone Investment & Development Group
2000 - 2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Weighmaster
R.E. Height
1999 - 2000
- Maintained scale area to offer clean and presentable work area.
- Operated scale to weigh materials and vehicles according to policy.
- Rejected non-conforming shipments and processed paperwork.
- Maintained cleanliness and organization of vehicle lot, buildings and grounds.
- Assisted with service ticket generation.
- Loaded and unloaded shipments using safe lifting and equipment practices.
- Collaborated with other departments to ensure accuracy of all measurements.
- Paid attention to detail while completing assignments.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Education
GED -
Sowela
Lake Charles, LASkills
- Experience with Microsoft applications
- Financial record accuracy
- Strong written and verbal communication
- Proficient in Peachtree
- Accounts receivable management
- Candidate assessment interviews
- Meticulous attention to detail
- Office management
- Proficient in QuickBooks
- Payroll administration skills
- Efficient at acquiring new skills
- Invoice processing
- Office operations oversight
- Strategic issue resolution
- Client relationship development
- Strong organizational skills
- Innovative problem solving
- Service excellence
- Human resources administration
Timeline
Co-Owner/Office Manager
Reclaimed Goods LLC
04.2010 - 06.2022
Office Manager
Webb's Tractor Service
02.2002 - 05.2005
Office Manager
Excel Financial Group
2004 - 2005
Finance Officer
American General Financial Services
2003 - 2004
Office Manager
World Finance
2002 - 2003
Project Administrative Assistant
The Gellatly Company
2000 - 2002
Manager
Stone Investment & Development Group
2000 - 2000
Weighmaster
R.E. Height
1999 - 2000
GED -
Sowela
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