Accomplished Branch Leader with a proven track record at Flagstar for enhancing profitability and streamlining operations. Expert in strategic planning and relationship management, I excel in organizational skills and am proficient in MS Office. My approach has consistently fostered positive environments and strong client relationships, driving success and growth.
Maximize branch profitability with focusing on revenue growth, develop strategies to increase acquisition, monitor and streamline operations. I promote a positive work environment by addressing employee concerns promptly and fostering open lines of communication between my direct team members.
Manage accounts payable and receivable activities, file monthly cigarette and tobacco taxes, reconcile monthly deposits.
Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships. Assisted clients with setting up or closing accounts, completing loan applications, and signing up for new services.