Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Heather Webster

Oviedo,FL

Summary

Experienced Business Development Specialist offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base.

Overview

4
4
years of professional experience

Work History

Business Development Representative

Empireworks Reconstruction
Orlando, Florida
09.2021 - Current
  • Networked among local business and community organizations to develop leads and generate business.
  • Met with current clients to assess needs and develop improvement plans.
  • Expanded business through effective network development, identifying new and prospective clients.
  • Arranged potential client contacts, cultivated relationships and followed through all service needs.
  • Fostered positive and trusting client relationship and professional reputation for meeting and exceeding objectives.
  • Leveraged effective networking strategies to generate new business opportunities.
  • Networked among local business and community organizations to develop leads and generate business

Representative

Sherwin-Williams
Orlando, Florida
10.2018 - 09.2021
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs.
  • Set up appointments with potential and current customers to promote new products and services.
  • Coordinated trade shows and created marketing collateral to reach greater potential customers.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
  • Coordinated trade shows and created marketing collateral to reach greater potential customers

Operations Manager

MHM Professional Staging
Orlando, Florida
10.2017 - 10.2018
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored over 30 employees' day-to-day activities and made plans to rectify issues.
  • Managed daily operations of staging and moving organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Devised processes to boost long-term business success and increase profit levels.

Education

Bachelor of Science - Education

Green Mountain College
Poultney, VT

Skills

  • Training and Development
  • Flexible and Adaptable
  • Analytical and Critical Thinking
  • Interpersonal Communication
  • Product knowledge
  • Continuous professional improvement
  • Account development

Additional Information

Sherwin-Williams 2020 Trademark Customer Service Award

Sherwin-Williams President's Club

CAI Social Committee

Trade Show and Event Planning



Timeline

Business Development Representative

Empireworks Reconstruction
09.2021 - Current

Representative

Sherwin-Williams
10.2018 - 09.2021

Operations Manager

MHM Professional Staging
10.2017 - 10.2018

Bachelor of Science - Education

Green Mountain College

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Heather Webster