Heather Wehrly
Bridgman,MI
Summary
Dynamic Restaurant Manager with a proven track record at Flynn Taco Bell, excelling in team management and customer engagement. Enhanced guest satisfaction through effective training and innovative inventory control, achieving a significant reduction in waste. Passionate about fostering a positive work environment while driving operational efficiency and profitability.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Flynn Taco Bell
04.2021 - Current
- Supervised daily operations to ensure efficient service delivery and profitability.
- Trained and developed team members on customer service standards and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Ensured compliance with health and safety regulations through regular staff training and audits.
- Analyzed sales reports to identify trends and adjust staffing for peak business hours.
- Resolved customer complaints effectively, enhancing overall guest satisfaction ratings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Restaurant Manager
TA Operating
03.2016 - 04.2021
- Coordinated marketing initiatives to promote local store events and drive foot traffic.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
Assistant Manager
Pilot Flying J Travel Center
2014 - 2015
- Mentored junior staff, fostering a collaborative team environment focused on high performance.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
Education
High School Diploma -
Watervliet High School
Watervliet, MISkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Food service background
Certification
Serv Safe Manager
Serv Safe Proctor
Timeline
Restaurant Manager
Flynn Taco Bell
04.2021 - Current
Restaurant Manager
TA Operating
03.2016 - 04.2021
Assistant Manager
Pilot Flying J Travel Center
2014 - 2015
High School Diploma -
Watervliet High School