Summary
Overview
Work History
Education
Skills
FL-Licensed Community Association Manager
Timeline
Generic

Heather Weidow

Valrico

Summary

Forward thinking individual with refined interpersonal and multitasking skills. A Self-Motivated individual with excellent communication skills.

Overview

23
23
years of professional experience

Work History

Patient Care Advocate

Cigna
10.2024 - Current
  • Advocated for patient needs, ensuring timely access to pharmacy services and resources.
  • Coordinated multidisciplinary teams to develop comprehensive care plans tailored to individual patient requirements.
  • Conducted thorough assessments of patient situations, identifying barriers to care and proposing effective solutions to receive maintenance meds.
  • Facilitated communication between patients and healthcare providers, enhancing understanding of treatment options.

Legal Document Reviewer

Epiq Global
04.2022 - 04.2024
  • Examines hundreds of documents such as memos, letters, emails, Power Point Presentations, spreadsheets, personal data, and other E-documents, to determine whether the information should be turned over to an opposing party in response to a discovery request (such as interrogatory or Request for production) while maintaining the up most confidentiality.

Quality Assurance Specialist

Omni Interactions
05.2021 - 05.2022
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Reviews quality of work and performance of Customer Service Reps through live monitoring and use of call recording system and applications.
    • Identifies training needs and communicates needs to training department as needed.
    • Compiles Quality Assurance (QA) assessments of call center agents, and documents results within established repository in accordance with defined departmental policies and procedures.
    • Uses quality monitoring system to compile and track performance at team and individual level.
    • Engages in calibration sessions on calls for all products/programs with call center management.
    • Provides actionable data and feedback to call center managers and leadership team.
    • Identify and recognize call center quality and performance trends and communicate to leadership team.
    • Works with internal business units to increase awareness of the importance of the compliance, FWA (Fraud, Waste, and Abuse) plans and the Code of Conduct.
    • Maintains working knowledge of all applicable Departments regulations with the ability to interpret and communicate to others in layman’s terms.
    • Creates and maintains standardized workflows and procedures. Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency.
    • Prepares and analyzes quality reports for management staff review
    • Perform other duties as assigned

HHA caregiver

The Stamey Family
08.2016 - 11.2019
  • Assisting autism patient comfort and safety at all times
  • Assist with feeding, bathing, personal hygiene
  • Assist with self administered medications, according to physicians notes

Server/Bartender

VIP Mexican Restaurant
02.2013 - 06.2016
  • Dedicated to ensuring customer satisfaction by remaining accessible and friendly
  • Thorough knowledge of menu offerings, including spirits and wines
  • Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
  • Success multitasking while remaining professional and courteous in fast paced environments.

Receptionist/Administrative Assistant

Walker Ford
08.2010 - 01.2013
  • Coded Invoices
  • Greeted and welcomed guests
  • Directed calls to the proper inquiry
  • Answering calls, taking and relaying messages
  • Receiving and sorting mail

Accounting Bookkeeper

Lokey Mercedes and Infiniti
01.2003 - 08.2010
  • Maintain the billing system
  • Generated invoices and account statements
  • Researching and resolving account discrepancies
  • Producing monthly financial and management reports.
  • Collaborated with accounting management to produce accurate and timely financial paperwork and reports for AP and AR, budget administration and year-end closing requirements.
  • Organized and maintained chart of accounts, and updated monthly entries and adjustments of ADP payroll entries and monthly accruals.
  • Reviewed transactions, issued checks and updated ledgers and budgets.

Education

Associates degree - Accounting

St Petersburg College
01.2008

High school diploma -

Brandon High School
01.2000

Skills

  • Licensed Community Association Manager for the state of Florida
  • Active Listener, Adaptability, Attentiveness, Critical thinking, Organization, Problem solving
  • Vendor Invoicing
  • Workflow Management
  • Data Representation
  • Accounts Receivables and Payables
  • Training & Development
  • Reliable & Trustworthy
  • Friendly, Positive Attitude
  • Prescription Insurance expert
  • Prescription knowledge and understanding
  • Microsoft applications expert

FL-Licensed Community Association Manager

  • Active and current Florida license since 2/22

Timeline

Patient Care Advocate

Cigna
10.2024 - Current

Legal Document Reviewer

Epiq Global
04.2022 - 04.2024

Quality Assurance Specialist

Omni Interactions
05.2021 - 05.2022

HHA caregiver

The Stamey Family
08.2016 - 11.2019

Server/Bartender

VIP Mexican Restaurant
02.2013 - 06.2016

Receptionist/Administrative Assistant

Walker Ford
08.2010 - 01.2013

Accounting Bookkeeper

Lokey Mercedes and Infiniti
01.2003 - 08.2010

Associates degree - Accounting

St Petersburg College

High school diploma -

Brandon High School