Forward thinking individual with refined interpersonal and multitasking skills. A Self-Motivated individual with excellent communication skills.
Overview
23
23
years of professional experience
Work History
Patient Care Advocate
Cigna
10.2024 - Current
Advocated for patient needs, ensuring timely access to pharmacy services and resources.
Coordinated multidisciplinary teams to develop comprehensive care plans tailored to individual patient requirements.
Conducted thorough assessments of patient situations, identifying barriers to care and proposing effective solutions to receive maintenance meds.
Facilitated communication between patients and healthcare providers, enhancing understanding of treatment options.
Legal Document Reviewer
Epiq Global
04.2022 - 04.2024
Examines hundreds of documents such as memos, letters, emails, Power Point Presentations, spreadsheets, personal data, and other E-documents, to determine whether the information should be turned over to an opposing party in response to a discovery request (such as interrogatory or Request for production) while maintaining the up most confidentiality.
Quality Assurance Specialist
Omni Interactions
05.2021 - 05.2022
Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
Reviews quality of work and performance of Customer Service Reps through live monitoring and use of call recording system and applications.
• Identifies training needs and communicates needs to training department as needed.
• Compiles Quality Assurance (QA) assessments of call center agents, and documents results within established repository in accordance with defined departmental policies and procedures.
• Uses quality monitoring system to compile and track performance at team and individual level.
• Engages in calibration sessions on calls for all products/programs with call center management.
• Provides actionable data and feedback to call center managers and leadership team.
• Identify and recognize call center quality and performance trends and communicate to leadership team.
• Works with internal business units to increase awareness of the importance of the compliance, FWA (Fraud, Waste, and Abuse) plans and the Code of Conduct.
• Maintains working knowledge of all applicable Departments regulations with the ability to interpret and communicate to others in layman’s terms.
• Creates and maintains standardized workflows and procedures. Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency.
• Prepares and analyzes quality reports for management staff review
• Perform other duties as assigned
HHA caregiver
The Stamey Family
08.2016 - 11.2019
Assisting autism patient comfort and safety at all times
Assist with feeding, bathing, personal hygiene
Assist with self administered medications, according to physicians notes
Server/Bartender
VIP Mexican Restaurant
02.2013 - 06.2016
Dedicated to ensuring customer satisfaction by remaining accessible and friendly
Thorough knowledge of menu offerings, including spirits and wines
Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
Success multitasking while remaining professional and courteous in fast paced environments.
Receptionist/Administrative Assistant
Walker Ford
08.2010 - 01.2013
Coded Invoices
Greeted and welcomed guests
Directed calls to the proper inquiry
Answering calls, taking and relaying messages
Receiving and sorting mail
Accounting Bookkeeper
Lokey Mercedes and Infiniti
01.2003 - 08.2010
Maintain the billing system
Generated invoices and account statements
Researching and resolving account discrepancies
Producing monthly financial and management reports.
Collaborated with accounting management to produce accurate and timely financial paperwork and reports for AP and AR, budget administration and year-end closing requirements.
Organized and maintained chart of accounts, and updated monthly entries and adjustments of ADP payroll entries and monthly accruals.
Reviewed transactions, issued checks and updated ledgers and budgets.
Education
Associates degree - Accounting
St Petersburg College
01.2008
High school diploma -
Brandon High School
01.2000
Skills
Licensed Community Association Manager for the state of Florida
Active Listener, Adaptability, Attentiveness, Critical thinking, Organization, Problem solving