Heather Welch
Registration Clerk
Thayer,KS
Summary
I have worked in healthcare for almost a decade now and in customer and patient service for even longer. Ensuring that every patient experience at NMRMC is the BEST is of the upmost importance to me. My experience working switchboard and as a registration clerk will be very valuable to Women's Health.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
ER Registration Clerk
NMRMC
Chanute, United States
08.2014 - Current
- Collected, organized and entered patient data into medical systems.
- Retrieved medical data for physicians and patients.
- Secured confidential patient information from unauthorized access.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Connected callers with appropriate professional, department or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Announced important information and emergency notifications over PA system.
- Answered calls on 1st ring and engaged customers with friendly, professional demeanor.
- Trained and mentored new switchboard operations employees.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Maintained up-to-date knowledge of emergency call procedures.
Customer Service Manager and Service Desk Employee
Walmart
Chanute, United States
08.2007 - 08.2014
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
High School Diploma -
Cherryvale Sr / Middle School
Cherryvale, KS 08.2005 - 05.2006
No Degree - Education
NCCC
Chanute, Ks 05.2001 -
Skills
Cultural Awareness
Data Entry
Flexible and Adaptable
Critical Thinking
Clerical Support
Self-Motivated
Teamwork and Collaboration
Good Telephone Etiquette
Excellent Communication
Decision-Making
Multitasking Abilities
Organization and Time Management
Timeline
ER Registration Clerk
NMRMC
08.2014 - Current
Customer Service Manager and Service Desk Employee
Walmart
08.2007 - 08.2014
High School Diploma -
Cherryvale Sr / Middle School
08.2005 - 05.2006
No Degree - Education
NCCC
05.2001 -