Heather Wellman
Kingston,TN
Summary
With a proven track record at CVS Pharmacy, I excel in workflow optimization and patient confidentiality, enhancing pharmacy operations. My adept problem-solving and team collaboration skills have significantly improved customer satisfaction and operational efficiency, showcasing my ability to deliver results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
09.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
Customer Service Representative
CVS Caremark
06.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Preschool Teacher
Lake Elsinore Unified School District
09.2019 - 05.2021
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
Customer Service Representative
David’s Bridal
02.2019 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Preschool Teacher
French Valley University
09.2015 - 09.2019
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Established positive communication with parents in daily conversation and formal conferences.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Education
No Degree - Child Development
Riverside City College
Riverside, CANo Degree - Pharmacy Technician
Ashworth College
Norcross, GA09-2022
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- HIPAA
- Pharmacy ethics
- Drug inventory control
- Drug safety
- Drug inventory management
- Prescription interpretation
Timeline
Pharmacy Technician
CVS Pharmacy
09.2022 - Current
Customer Service Representative
CVS Caremark
06.2021 - 09.2022
Preschool Teacher
Lake Elsinore Unified School District
09.2019 - 05.2021
Customer Service Representative
David’s Bridal
02.2019 - 05.2021
Preschool Teacher
French Valley University
09.2015 - 09.2019
No Degree - Child Development
Riverside City College
No Degree - Pharmacy Technician
Ashworth College
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