Heather Wells
Zanesville,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Registration Specialist
Cedar Ridge Behavioral Health Solutions
Cambridge , Ohio
09.2021 - Current
- Scheduled and registered appointments using Booker scheduling programs.
- Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
- Verified client insurance. Alerted Case Managers to any issues with the information given.
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
- Followed up on past due payment's.
- Coordinator of several groups within the facility.
Account Representative
The Forker Company
Zanesville, OH
10.2017 - 09.2021
- Processed client payments and updated accounts.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Analyzed accounts for delinquencies and other ongoing issues.
- Contacted customers to assess satisfaction and current needs.
- Oversaw account services for key regional clients.
- Follow up on delinquent accounts.
- Enroll individuals in Medicare.
- Create Invoices.
State Farm
Account Representative
Zanesville, Ohio
10.2015 - 10.2017
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
- Upsold additional products and services after identifying customer needs and requirements.
Assistant Manager
Wal-Mart Supercenter
Heath , Ohio
11.2013 - 01.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Education
Associate of Applied Science - Social Services
Washington State Community College
Marietta, OH06.2005
High School Diploma -
Caldwell High School
Caldwell, OH06.1996
Skills
- Registration data intake
- File Maintenance
- Time management
- Problem-solving
- Client Relationships
- Group Sales
- Attention to Detail
- Clerical Support
- Active Listening
- Planning and Coordination
- Decision-Making
- Self-Motivated
Timeline
Registration Specialist
Cedar Ridge Behavioral Health Solutions
09.2021 - Current
Account Representative
The Forker Company
10.2017 - 09.2021
State Farm
Account Representative
10.2015 - 10.2017
Assistant Manager
Wal-Mart Supercenter
11.2013 - 01.2015
Associate of Applied Science - Social Services
Washington State Community College
High School Diploma -
Caldwell High School
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