Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Wells

Whitmore Lake,MI

Summary

Administrative Support Professional with expertise in office management and proficiency in Microsoft Office programs. Demonstrates strong planning and problem-solving skills, consistently adapting to change while working independently to exceed expectations. Equipped with a solid foundation in healthcare administration and customer service, effectively coordinates communications, referrals, and policy enforcement to ensure seamless healthcare operations. Recognized for the ability to deliver balanced solutions and resolve conflicts efficiently.

Overview

25
25
years of professional experience

Work History

Scheduling Care Coordinator

Right At Home
Brighton, US
01.2024 - Current
  • Monitored and adjusted schedules in real-time to accommodate changes or emergencies
  • Maintained accurate records of all scheduled activities, including cancellations and rescheduling
  • Communicated schedule updates to relevant parties in a timely manner to ensure smooth operations
  • Tracked attendance records for employees, identifying patterns or issues that required attention
  • Trained new staff members on the proper use of the scheduling system/software
  • Demonstrated flexibility by adapting quickly to last-minute changes in schedules due to unforeseen circumstances
  • Mentored junior staff members, providing guidance on best practices in scheduling coordination
  • Fostered a positive work environment by promoting open communication among team members involved in the scheduling process
  • Prioritized customer satisfaction by promptly addressing inquiries or concerns related to scheduled appointments/events

Staffing Manager

West Hickory Haven
Milford, US
06.2022 - 12.2023
  • Scheduling of staff on a daily and monthly basis
  • Recruiting and onboarding of new employees
  • Assist/ Backup Hr/Payroll
  • Maintain PPD, and other reports
  • Skills Used: Word and excel knowledge, Ability to work well with others or by myself, Ability to deal with difficult situations, Ability to build strong relationships with staff

Client Service Coordinator

ALLEGIANCE MEDICAL STAFFING
Lutz, US
10.2021 - 06.2022
  • Scheduling of staff on a daily and monthly basis for partnered skilled nursing facilities
  • Recruiting new clinical staff including onboarding of new staff
  • Remote work

Staffing Coordinator

Regency at Whitmore Lake
Whitmore Lake, US
12.2012 - 09.2021
  • Scheduling of staff on a daily and monthly basis
  • Scheduling resident medical appointments and transportation
  • Back up for Payroll/HR, Medical Records, Admissions, Reception, and Ward Clerk
  • Contact person with the lab
  • Maintain par levels in central supplies and order stock as needed
  • Maintain spend down sheets on a monthly basis
  • Maintain purchase order books
  • Accomplishments: I have enjoyed working with people and learning from the elderly
  • The information and history that has been shared with me is priceless
  • Skills Used: Word and excel knowledge, Ability to work well with others or by myself, Ability to deal with difficult situations

Central Supply Clerk

Regency at Whitmore Lake
Whitmore Lake, US
07.2010 - 12.2012
  • Checks stock levels of all supplies
  • Requisitions supplies need to maintain adequate stock
  • Processes incoming merchandise, unpacks and checks for accuracy, catalog, price and enter on inventory
  • Shelves supplies according to established Central Supply inventory and stores special items according to instructions
  • Fills requisitions for supplies and equipment from nursing units and may deliver orders
  • Checks off and files requisitions
  • Maintains records of supply issues
  • Dispenses dressings, utensils, equipment and solutions including distilled water used on units
  • Maintains and checks unit stock levels of common items
  • Performs other duties as directed by supervisor
  • Maintains unit demand for supplies and equipment on a daily basis
  • Cares for and uses supplies and equipment in performance of duties
  • Maintains a clean work area
  • Maintain CONFIDENTIALITY of all pertinent resident care information to assure resident rights are protected
  • Attends committee meetings, if required
  • Assists in the orientation of newly assigned personnel as directed
  • Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as calm environment throughout the facility

Housekeeping Aide

Regency at Whitmore Lake
Whitmore Lake, US
09.2008 - 07.2010
  • Clean rooms, lounges, lobbies, bathrooms and hallways
  • Vacuum and wash carpets and rugs
  • Empty wastepaper baskets and ashtrays
  • Transport trash to waste disposal equipment
  • Dust and polish wooden surfaces and furniture

Customer Service Representative/Call Center ABC News

Datapak Services
New Hudson, US
05.2005 - 12.2005
  • Answered incoming customer service calls
  • Issued credit requests
  • Data entry of new orders
  • Payment processing
  • Customer complaints

Assistant Manager

Curves Fitness for Women
Whitmore Lake, US
12.2002 - 08.2003
  • New member sales
  • Equipment demonstration
  • Incoming phone calls
  • Outgoing sales calls
  • Bank deposits
  • General cleaning and disinfecting

General Office Assistant E7

State of Michigan WJ Maxey Training School
Whitmore Lake, US
05.2000 - 11.2001
  • Scheduling work hours for 300+ employees including floating staff and overtime
  • Data entry of payroll including vacation requests
  • Creation of reports- including compiling data and creating graphs
  • Ordering and maintaining office supplies
  • Taking incoming calls/routing phone calls

Education

Associate of Applied Science -

Washtenaw Community College
Ann Arbor, MI
05-2024

Skills

  • Healthcare Scheduling Expertise
  • Employee Onboarding
  • Patient Care Coordination Experience
  • Payroll Processing
  • Office Administration Expertise
  • Employee Relations
  • Office Management

Timeline

Scheduling Care Coordinator

Right At Home
01.2024 - Current

Staffing Manager

West Hickory Haven
06.2022 - 12.2023

Client Service Coordinator

ALLEGIANCE MEDICAL STAFFING
10.2021 - 06.2022

Staffing Coordinator

Regency at Whitmore Lake
12.2012 - 09.2021

Central Supply Clerk

Regency at Whitmore Lake
07.2010 - 12.2012

Housekeeping Aide

Regency at Whitmore Lake
09.2008 - 07.2010

Customer Service Representative/Call Center ABC News

Datapak Services
05.2005 - 12.2005

Assistant Manager

Curves Fitness for Women
12.2002 - 08.2003

General Office Assistant E7

State of Michigan WJ Maxey Training School
05.2000 - 11.2001

Associate of Applied Science -

Washtenaw Community College

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Heather Wells