Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Wells

317 Boston Rd North Billerica,MA

Summary

With a proven track record at Walmart, I excel in customer service and active listening, enhancing satisfaction rates through effective complaint resolution and relationship building. My background spans diverse roles, from housekeeping to patient registration, where I've honed critical thinking and data entry skills, significantly contributing to team development and operational efficiency.

Overview

2023
2023
years of professional experience

Work History

Customer Service Representative

Walmart
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Managed timely and effective replacement of damaged or missing products.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Private Nanny

Vanessa Oliver
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children everyday skills and language.
  • Assisted with homework and school projects, fostering a love for learning in the children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Monitored children's play activities to verify safety.
  • Taught children basic life skills, manners and personal hygiene.

Housekeeper

Tufts Health Public Plan
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Verified cleanliness and organization of storage areas and carts.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Adhered to professional house cleaning checklist.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

Patient Registration Representative

Tufts Health Public Plan
12.2020 - 12.2022
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
  • Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
  • Scheduled multiple daily appointments using computerized calendars.
  • Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Ensured accurate record-keeping by diligently verifying insurance information and obtaining necessary authorizations for services.
  • Answered phone calls and messages for daily-physician and other medical facility, scheduling appointments, and handling patient inquiries.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Registered and verified patient records before triage with most up-to-date information.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Education

Second Year Of College - Health Sciences

Middlesex Community College
Lowell, MA
06.2009

High School Diploma -

Tewksbury Memorial High School
Tewksbury, MA
06.2007

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Scheduling
  • Paperwork processing
  • Team development

Timeline

Patient Registration Representative

Tufts Health Public Plan
12.2020 - 12.2022

Customer Service Representative

Walmart

Private Nanny

Vanessa Oliver

Housekeeper

Tufts Health Public Plan

Second Year Of College - Health Sciences

Middlesex Community College

High School Diploma -

Tewksbury Memorial High School

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