Heather Wells

Our team provides quality control support for over 45 job functions currently. We ensure that other functions under the Wells Fargo umbrella are processing requests accurately to avoid negative customer impact.

As Assistant Store Manager, it was my duty to open/close the store, process paperwork, maintain schedules for employees, ensure cash registers were accurate and even and to make deposits. I was also responsible to make sure deliveries were handled correctly along with merchandising. My number one duty though was makimg sure the customer had a good shopping experience with us answering any and all questions or needs the customer had.

• Analyzed transactions to identify potential fraud patterns and mitigate risks effectively.
• Collaborated with cross-functional teams to develop strategies for fraud prevention and detection.
• Monitored account activity using advanced fraud detection tools to ensure compliance with regulations.
• Conducted thorough investigations of fraudulent claims, documenting findings for further action.

Our job titles switched often under this group but we mainly worked on 1099 processing and other tax elements.

• Assisted clients with account openings, transactions, and inquiries to ensure exceptional service delivery.
• Educated customers on banking products, services, and digital tools to enhance financial literacy.
• Processed loan applications and assessed creditworthiness, ensuring compliance with internal policies.
• Collaborated with team members to streamline operations and improve customer experience consistently.

I worked in Estates and bankruptcy along with a couple other processes. Our goal was to make sure we met timelines with 100% accuracy.

While at Capital One, I worked with credit cards. Opening new accounts, balance transfers, helping with interest rate adjustments along with waiving fees if possible. Our goal was to understand our customers needs and guide them to the right product or strategy to help them meet their goals.

• Supervised daily store operations to ensure optimal customer service and sales support.
• Trained and mentored staff on store policies, procedures, and best practices.
• Implemented inventory control measures to maintain stock accuracy and availability.
• Coordinated merchandising efforts to enhance product visibility and alignment with promotions.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

As front end manager I was in charge of ensuring cash registers were accurate in count and reporting. Making sure that all paperwork was current and precise at all times. I was also reaponsible for hiring/firing of front end staff as well. In addition, assigning out duties to my front end staff which included work schedules, restocking and cleaning as well.