Heather Welsh
Henderson,NC
Summary
Proficient and polite Patient Registrar/Coordinator dedicated to offering excellent customer service and administrative support. Skilled in ensuring timely patient processing through effective communication and staff coordination. Competent in scheduling, record keeping and insurance processing.
Overview
21
21
years of professional experience
Work History
Patient Coordinator
Granville Health System
Oxford, NC
08.2004 - 05.2016
- Processed patient intake information and updated medical records prior to treatment.
- Compiled reports summarizing activities such as number of new or returning patients seen daily.
- Collaborated with clinical and administrative staff to meet patient needs.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Obtained informed consent and payment documentation from patients and filed in system.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Explained policies, procedures and services to patients.
- Scheduled tests such as X-rays or lab work for diagnostic purposes per physician orders.
- Demonstrated flexibility during changes to patient care practice.
- Assisted with the development of efficient office procedures for improved workflow.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Prepared patient charts prior to visits as well as updated records after each visit.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Communicated patient status during shift change to maintain continuum of care.
- Pulled patient files and verified insurance before patient's appointment.
- Coordinated patient appointments and maintained appointment schedule.
- Created monthly reports detailing productivity levels of providers within the practice setting.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Chiropractic Assistant
Satterwhite Chiropractic
Oxford, NC
06.1998 - 06.2004
- Organized office supplies and ordered new items when necessary.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
- Greeted patients, verified insurance and collected co-payments.
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Kept patient rooms clean between services and removed used linens for laundering.
- Checked out patients at end of visit, collecting any remaining balances due from them.
- Ensured cleanliness of equipment used during treatments.
- Handled general office duties to support administrative staff during peak hours.
- Provided assistance with other duties as assigned by chiropractor or office manager.
- Completed paperwork related to billing procedures accurately according to established protocols.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Supported administrative staff by processing payments.
- Explained post-treatment instructions to patients, providing printed materials if needed.
- Answered patient questions regarding their care plan or billing inquiries.
- Accurately entered data into computer systems related to patient visits or treatments received.
- Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
- Assisted back office patient processes to reduce office wait times.
- Communicated with insurance companies to facilitate proper billing procedures and collect payments.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated x-ray for diagnostic tests.
Assistant Store Manager
Shoe Show
Oxford, NC
08.1995 - 06.1998
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Formed and sustained strategic relationships with clients.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
Education
GED -
Vance-Granville Community College
Henderson, NC01-1998
Skills
- Appointment Scheduling
- Insurance Verification
- Payment Collection
- Organizational Standards
- Healthcare Operations
- Customer Service
- Switchboard Operation
- Patient Registration
Accomplishments
- Recognized by GHS for outstanding performance multiple times throughout the years
- Recognized for perfect attendance within psychical year
References
References available upon request.
Timeline
Patient Coordinator
Granville Health System
08.2004 - 05.2016
Chiropractic Assistant
Satterwhite Chiropractic
06.1998 - 06.2004
Assistant Store Manager
Shoe Show
08.1995 - 06.1998
GED -
Vance-Granville Community College
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