Heather Welsh
Fort Sam Houston,TX
Summary
Experienced business management professional specializing in developing supportive environments for all age groups. Demonstrated success in implementing strategies that improve learning and growth for children. Skilled in management roles focused on delivering care and support to those in need. Dedicated to enhancing well-being and providing resources for families and communities.
Overview
16
16
years of professional experience
Work History
Military Family Child Care Provider/owner
Army Military Family Child Care
Schofield Barracks , HI
01.2019 - 12.2019
- Supervised children during daily activities and ensured their safety.
- Assisted in planning and implementing age-appropriate educational activities.
- Maintained cleanliness and organization of play areas and learning materials.
- Documented daily observations of children's behavior and development milestones.
- Followed established protocols for emergency situations and health guidelines.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
Activities/Outreach Coordinator (Board Volunteer)
MOPS Fort Jackson Chapel
Fort Johnson, LA
06.2022 - 05.2023
- Implemented community outreach and engagement plans to spread the gospel and help others.
- Create ideas for monthly creative activities, and have them approved by the board.
- Create a supply list and estimated costs of the activity for the financial liaison.
- Coordinate the purchase of supplies with the military card holder.
- Organize the activity setup and instruction during the meeting.
Branch Manager/ Customer Service Supervisor
Rescare Homecare
Tumwater, WA
05.2015 - 05.2017
- Managed daily operations of homecare branch and ensured compliance with state regulations.
- Developed care plans by collaborating with clients, families, and healthcare professionals.
- Monitored client satisfaction through feedback mechanisms and addressed concerns promptly.
- Implemented efficient scheduling processes to optimize caregiver assignments and resources.
- Maintained accurate records of client services, ensuring confidentiality and data integrity.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Managed payroll records including tracking hours worked by employees.
- Processing payroll, calculating wages and preparing paychecks accordingly.
Caregiver
Brasstown Manor Senior Living
Hiawassee, GA
07.2009 - 07.2013
- Assisted clients with daily living activities and personal care needs.
- Administered medications according to prescribed schedules and instructions.
- Maintained a clean and safe living environment for residents.
- Documented client behaviors and health changes in care logs.
- Supported mobility by helping clients with walking and transfers.
- Engaged clients in social activities to promote mental stimulation.
- Supported bathing, dressing and personal care needs.
Financial Liaison (Volunteer Board Position)
Protestant Women of the Chapel Fort Johnson
Fort Johnson, LA
06.2024 - 05.2025
- Managed financial records for Protestant Women of the Chapel Fort Johnson.
- Coordinated budget planning and resource allocation for various programs.
- Developed financial reports to track expenditures and ensure compliance.
- Submit purchase order requests to the chapel.
- Coordinate purchase with the military card holder and chapel staff.
- Organize the collection and counting of tithes and offerings.
Education
Bachelor of Science - General Studies
University of North Georgia
Dahlonega12-2014
Skills
- Attention to detail
- Problem solving
- Customer service
- Regulatory compliance
- Record management
- Budget planning
- Childcare expertise
- Effective communication
Timeline
Financial Liaison (Volunteer Board Position)
Protestant Women of the Chapel Fort Johnson
06.2024 - 05.2025
Activities/Outreach Coordinator (Board Volunteer)
MOPS Fort Jackson Chapel
06.2022 - 05.2023
Military Family Child Care Provider/owner
Army Military Family Child Care
01.2019 - 12.2019
Branch Manager/ Customer Service Supervisor
Rescare Homecare
05.2015 - 05.2017
Caregiver
Brasstown Manor Senior Living
07.2009 - 07.2013
Bachelor of Science - General Studies
University of North Georgia
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