Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Heather Wessinger

Jacksonville,FL

Summary

Dependable professional with many years management experience and well-known for creating positive work environments. Acknowledged for reliability, integrity and quick-learning ability. Developed keen adaptability for multitasking between tasks or projects. Easily shifts to problem solving with eye for identifying and correcting errors or workflow inefficiencies. Dedicated with a strong work ethic and resourceful nature.

Overview

16
years of professional experience
1
Certificate

Work History

Trailer Bridge Inc
Jacksonville, Florida

Senior Accounts Payable Specialist
02.2021 - Current

Job overview

  • Processed payments and documents such as invoices, vouchers, reimbursements and statements.
  • Assisted with merger from older financial system to updated system which aided in improved productivity and performance.
  • Completed weekly check runs by verifying and posting account transactions into accounting system.
  • Developed and maintained accounts and relationships with our high priority and specified vendors.
  • Undertook multiple projects to resolve open, inactive, or over credit accounts.
  • During time of short staffing, took on additional tasks for department head resulting in overall production output of over 160% Q3 and Q4 of 2021. Continued to take on additional work until we were sufficiently staffed.
  • Trained new colleague's and consistently worked to update training methods and procedures with management team.
  • Worked in Microsoft Great Plains for payment processing, payment application, reporting and all other transactions.

Trailer Bridge
Jacksonville, FL

Accounts Receiveable Specialist
04.2019 - 02.2021

Job overview

  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • On month-to-month basis, resolved past due account by average of 1% with eventual improvement of 60+ invoices dropping below 15% overall.
  • Prepared and mailed invoices to customers and documented account updates.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.

Starbucks Coffee Company
Jacksonville, FL

Store Manager
03.2011 - 04.2019

Job overview

  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. Reduced original store turnover rate from 87% to 33%, varying year by year.
  • Conducted all interviews for new employees and executed Starbucks onboarding procedures.
  • Documented all disciplinary action as needed when violations of corporate policies occurred.
  • Trained, coached and mentored all staff to ensure execution of new policies and programs and to have continued growth and development. Promoted over dozen employees to supervisory or training roles.
  • Effectively used forecasting and scheduling tools to populate weekly schedules.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Resulted in average 5-10% increase in revenue per year with effective product management.
  • Developed presentations for my peers in district to communicate changes in policy, provide peer training and development.

Seattles Best Coffee
Jacksonville, FL

Cafe Manager
04.2010 - 03.2011

Job overview

  • Trained all cafe employees to consistently reach to achieve customer expectations and provide superior service.
  • Elevated customer loyalty and increased sales and profits, resulting in increased hours of operation and hiring additional staffing to support increase in business.
  • Handled business administration tasks and functions such as payroll, cash counting and other accounting tasks.
  • Coached employees on company policies and standards and provided corrective actions when needed.
  • Maintained all store inventory including orders, counts and food management. Decreased excess inventory and improved store's P&L.

Starbucks Coffee Company
Jacksonville, FL

Barista
05.2007 - 04.2010

Job overview

  • Crafted handmade beverages per corporate standards while maintaining calm and composed demeanor throughout peak operating hours.
  • Maintained store cleanliness and operational procedures to Starbucks standard as well as Florida Department of health standard.
  • Engaged and connected with customers to build trust and brand loyalty.
  • Participated in Coffee Master Program to increase knowledge and craft.
  • Participated in Tea Master Program to increase knowledge and craft.

Education

University of North Florida
Jacksonville, FL

Bachelor of Science from Biology

Allen D. Nease High School
St Augustine, FL

High School Diploma

Skills

  • Self-motivated
  • Highly dependable
  • Collaborative teamwork oriented
  • Detail oriented
  • Creative problem solver
  • Strong interpersonal skills
  • Exceptional communication skills

Certification

  • Excel 1, 2 and 3 Training - 2020
  • Conflict Resolution Course - 2020
  • Understanding Emotional Intelligence Seminar - 2021
  • Leadership Development Program - 2022

Timeline

Senior Accounts Payable Specialist

Trailer Bridge Inc
02.2021 - Current

Accounts Receiveable Specialist

Trailer Bridge
04.2019 - 02.2021

Store Manager

Starbucks Coffee Company
03.2011 - 04.2019

Cafe Manager

Seattles Best Coffee
04.2010 - 03.2011

Barista

Starbucks Coffee Company
05.2007 - 04.2010

University of North Florida

Bachelor of Science from Biology

Allen D. Nease High School

High School Diploma

Similar Profiles

CREATE PROFILE
Heather Wessinger