Heather West
Louise
Atascadero,CA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than Number years of experience. Highly effective and comfortable working with people at all levels in organization. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Owner/Operator
Bartending/catering
Atascadero, CA
12.2002 - 02.2018
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Trained and developed team members to build human capital.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Generated revenues yearly and effectively capitalized on industry growth.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Established foundational processes for business operations.
Server/ Manager
Players' Lounge
Atascadero, CA
04.2004 - 02.2015
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Led team of servers to consistently meet customer service and sales targets.
- Conducted performance evaluations to identify needed merit raises or disciplinary actions.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Monitored server performance and provided feedback to enhance server delivery.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Enforced compliance with uniform and personal presentation standards.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Liaised between servers and upper management to address issues and manage challenges.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Coordinated with catering staff to deliver food services for special events and functions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed unique events and special promotions to drive sales.
- Maximized quality assurance by completing frequent line checks.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
General Education - General Education
Atascadero High School
Atascadero, CA 09.1997 - 06.1997
Skills
Relationship building
undefinedTimeline
Server/ Manager
Players' Lounge
04.2004 - 02.2015
Owner/Operator
Bartending/catering
12.2002 - 02.2018
General Education - General Education
Atascadero High School
09.1997 - 06.1997
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