Heather Westcott
Edinburg,PA
Summary
Dynamic professional with extensive experience in office management and customer service at WCI Steel. Proven ability to enhance operational efficiency through effective schedule coordination and documentation skills. Recognized for building strong relationships and fostering teamwork, while maintaining a friendly, positive attitude in fast-paced environments. Committed to delivering exceptional support and service.
Overview
31
31
years of professional experience
Work History
Activities Aid
Kadima Nursing Home
09.2025 - Current
- Assisted residents with daily activities, promoting engagement and well-being.
- Supported recreational programs, fostering social interaction and participation among residents.
- Maintained cleanliness and organization in activity areas, ensuring a safe environment for all participants.
Personal Shopper
Walmart
08.2021 - 08.2025
- Processed customer orders efficiently using Walmart's online shopping system.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
Office Manager
Carter Lumber
10.2003 - 07.2021
- Managed daily office operations, ensuring efficient workflow and adherence to company policies.
- Implemented filing systems to enhance document retrieval and maintain organized records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Food Service Worker
Irons Mill Farmstead
09.2018 - 11.2020
- Provided excellent customer service during busy meal periods, ensuring satisfaction and timely service.
- Operated kitchen equipment safely and efficiently, maintaining cleanliness and organization in food prep areas.
- Assisted in food preparation tasks, following recipes and safety guidelines to ensure quality standards.
- Collaborated with team members to streamline operations, enhancing workflow during peak service times.
Office Manager
WCI Steel
05.1995 - 07.2003
- Managed daily office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated scheduling and logistics for staff meetings, optimizing time management across departments.
- Implemented filing systems to enhance document retrieval and maintain organized records.
- Oversaw maintenance of office equipment, ensuring operational readiness and service continuity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
Medical/Executive Secretary
Mercer County Career Center
Mercer, PA05.1995
General Studies -
Reynolds Jr/Sr High School
Greenville, PA06.1994
Skills
- Patience and tolerance
- Attendance record-keeping
- Relationship building
- Activities supervision
- Activities planning
- Event supervision
- Creative program development
- Daily attendance oversight
- Customer service
- Flexibility
- Office administration
- Documentation skills
- Recordkeeping skills
- Schedule management
- Schedule coordination
- Resident support
- Event planning
- Group facilitation
- Calendar management
- Event coordination
- Records coordination
- Arts and crafts planning
- Senior activities experience
- Physical assistance
- Friendly, positive attitude
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
- Documentation and recordkeeping
- Computer proficiency
- Data entry
- Self motivation
Timeline
Activities Aid
Kadima Nursing Home
09.2025 - Current
Personal Shopper
Walmart
08.2021 - 08.2025
Food Service Worker
Irons Mill Farmstead
09.2018 - 11.2020
Office Manager
Carter Lumber
10.2003 - 07.2021
Office Manager
WCI Steel
05.1995 - 07.2003
Medical/Executive Secretary
Mercer County Career Center
General Studies -
Reynolds Jr/Sr High School