Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant
Heather Westfall

Heather Westfall

Pittsburgh,PA

Summary

Driven & dedicated Sales Professional with over 20 years of experience. Solid team player with a positive demeanor with proven skills in establishing rapport with clients. Tenacious, compelling, and outgoing sales representative, committed to maintaining professional relations to increase profitability and drive business results.

Ambitious and outgoing with an ability to quickly connect with others

Innovative and eager with new approaches to cultivate a relationship and react and adjust or any given task and or hurdle.

Highly result focused with proven strong performance. Consistently able to maintain top sales rep for two years in a row.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

Guardian Protection
Pittburgh , PA
01.2021 - Current
  • Engage callers energetically, collect information to guide them effectively, boosting service quality
  • Simultaneously while gathering details, doing data entry, correctly identify the needs of the client, determine if they need an onsite consult or continue over the phone with a specialist such as myself.
  • Build a relationship to dive into clients' needs and pivot, accordingly, listen actively, design a custom security solution while
  • Spearhead cutting-edge projects, driving technological advancements and fostering a culture of continuous improvement within the team.
  • Drive sales through personalized security solutions, leveraging active listening to address client needs and boost conversion rates.
  • Excellent verbal and written communications skills
  • Collaborate with internal departments through the process of closing a sale to ensure accurate and superior customer experience.

Sales Representative/Customer Service/ Team Lead

ONIT Smart Home
Bedford, TX
04.2013 - Current
  • Initiated 100+ successful cold calls and effectively recorded warm leads with precision.
  • Developed proposals leading to the implementation of new service offerings, increasing revenue by 20%
  • Plan systems design and monitor projects.
  • Streamlined communication between clients and technicians in regard to scheduling
  • Efficiently managed and tracked the progress of several campaigns
  • Keeping up-to-date with advancements in security industry technology through continuous education
  • Displayed a strong sense of judgment when addressing team members' concerns
  • Maintained a respectful and professional demeanor when interacting with clients, colleagues and other departments

Hostess Waitress

Overtime Bar and Grill
Fort Worth, TX
12.2008 - 05.2010
  • Provided guests with prompt and attentive service upon arrival
  • Provided information on specials and skillfully upsold additional items to enhance customer experience
  • Established a reputation for providing exceptional customer service
  • Trained new employees for various job roles

Sales Representative/Customer Service

Silver Leaf Resorts
Richland Hills, TX
07.2007 - 12.2008
  • Optimized outreach to timeshare owners' referrals via phone and emails.
  • Utilized exceptional interpersonal skills to successfully communicate with a wide range of individuals in a calm and patient manner.
  • Exhibited excellent communication skills by creating a positive and optimistic environment for conducting successful sales.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.

Waitress/Hostess

Bennigan's
Fort Worth, TX
03.2007 - 07.2007
  • Greet guests upon arrival while simultaneously selling snacks while gathering drink order
  • Verify patrons' identification to meet legal age requirements for alcoholic beverages
  • Bolster hospitality by taking action to address, resolve, and correct troubling issues
  • Convey in-depth knowledge of menu items and promoted daily special items
  • Train new hires

Sales Representative

B & E Industries
Fort Worth, TX
01.2006 - 03.2007
  • Increased sponsorship and advertising revenue for local high schools by actively engaging with businesses through telemarketing efforts
  • Built strong customer relationships by consistently delivering exceptional customer service
  • Consistently maintained a positive working environment through interactions with colleagues
  • Coordinated team activities to efficiently manage and track project deadlines

Education

High school diploma -

Birdville High School

High school diploma -

Tarrant County College
North Richland Hills, TX

Skills

  • Team Building
  • Microsoft
  • CRM
  • General Office Skills
  • Networking
  • Excel
  • Organizational Skills
  • Security
  • Customer Service
  • Negotiation
  • Personnel Management
  • Lead Generation
  • Lead management
  • Salesforce
  • Upselling
  • Digital Marketing
  • Social Media Management
  • Product Demos
  • Customer Relationship Management
  • Microsoft Office
  • Presentation Skills
  • Proposal Writing
  • B2B Sales
  • Market Research
  • Account Management
  • Search Engine Optimization (SEO)
  • Sales Management
  • Project Management
  • Microsoft Word
  • Microsoft Outlook
  • Sales Presentations
  • Sales Pipeline Management
  • Cheerful and energetic
  • Organized and meticulous

Certification

Top Sales, 07/01/20, Acquired the most clients this year

Timeline

Inside Sales Representative

Guardian Protection
01.2021 - Current

Sales Representative/Customer Service/ Team Lead

ONIT Smart Home
04.2013 - Current

Hostess Waitress

Overtime Bar and Grill
12.2008 - 05.2010

Sales Representative/Customer Service

Silver Leaf Resorts
07.2007 - 12.2008

Waitress/Hostess

Bennigan's
03.2007 - 07.2007

Sales Representative

B & E Industries
01.2006 - 03.2007

High school diploma -

Birdville High School

High school diploma -

Tarrant County College

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Heather Westfall