Heather Westfall
Pittsburgh,PA
Summary
Driven & dedicated Sales Professional with over 20 years of experience. Solid team player with a positive demeanor with proven skills in establishing rapport with clients. Tenacious, compelling, and outgoing persona , committed to maintaining professional relations to increase profitability and drive business results. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Outside Sales Representative
ADT Security
08.2025 - Current
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Built strong client rapport to establish diversified network of connections.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Collaborated with internal teams to fulfill orders and meet customer needs
Inside Sales Representative
Guardian Protection
01.2021 - 10.2024
- Engage callers energetically, collect information to guide them effectively, boosting service quality
- Simultaneously while gathering details, doing data entry, correctly identify the needs of the client, determine if they need an onsite consult or continue over the phone with a specialist such as myself.
- Build a relationship to dive into clients' needs and pivot, accordingly, listen actively, design a custom security
- Drive sales through personalized security solutions, leveraging active listening to address client needs and boost conversion rates.
Sales Representative/Customer Service/ Team Lead
ONIT Smart Home
04.2013 - 01.2021
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Keeping up-to-date with advancements in security industry technology through continuous education
- Maintained a respectful and professional demeanor when interacting with clients, colleagues and other departments
Hostess Waitress
Overtime Bar and Grill
12.2008 - 05.2010
- Provided guests with prompt and attentive service upon arrival
- Provided information on specials and skillfully upsold additional items to enhance customer experience
- Established a reputation for providing exceptional customer service
- Trained new employees for various job roles
Sales Representative/Customer Service
Silver Leaf Resorts
07.2007 - 12.2008
- Exhibited excellent communication skills by creating a positive and optimistic environment for conducting successful sales.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
Waitress/Hostess
Bennigan's
03.2007 - 07.2007
- Greet guests upon arrival while simultaneously selling snacks while gathering drink order
- Verify patrons' identification to meet legal age requirements for alcoholic beverages
- Bolster hospitality by taking action to address, resolve, and correct troubling issues
- Convey in-depth knowledge of menu items and promoted daily special items
- Train new hires
Sales Representative
B & E Industries
01.2006 - 03.2007
- Increased sponsorship and advertising revenue for local high schools by actively engaging with businesses through telemarketing efforts
- Built strong customer relationships by consistently delivering exceptional customer service
- Consistently maintained a positive working environment through interactions with colleagues
- Coordinated team activities to efficiently manage and track project deadlines
Education
High school diploma -
Birdville High School
High school diploma -
Tarrant County College
North Richland Hills, TXSkills
- Team Building
- Customer Service
- Negotiation
- Lead Generation
- Salesforce
- Upselling
- Product Demos
- Customer Relationship
- Presentation Skills
- Proposal Writing
- B2B Sales
- Market Research
- Account Management
- Sales Presentations
- Cheerful and energetic
- Organized and meticulous
Certification
Responsible Alcohol Management Program- RAMP 2025
Timeline
Outside Sales Representative
ADT Security
08.2025 - Current
Inside Sales Representative
Guardian Protection
01.2021 - 10.2024
Sales Representative/Customer Service/ Team Lead
ONIT Smart Home
04.2013 - 01.2021
Hostess Waitress
Overtime Bar and Grill
12.2008 - 05.2010
Sales Representative/Customer Service
Silver Leaf Resorts
07.2007 - 12.2008
Waitress/Hostess
Bennigan's
03.2007 - 07.2007
Sales Representative
B & E Industries
01.2006 - 03.2007
High school diploma -
Tarrant County College
High school diploma -
Birdville High School
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