Heather White
Southaven,MS
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during my tenure at Columbia Sportswear. Skilled in POS System Operation and exceptional at building customer relationships, I significantly contributed to team efforts in improving store performance. Adaptable and results-driven, I excel in fast-paced environments, consistently meeting and exceeding sales targets. Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly experienced Job Title known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
17
17
years of professional experience
Work History
Sales Associate
Columbia Sportswear
01.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Key Holder
Girlie Girl Originals
02.2022 - 03.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Increased sales by providing exceptional customer service and product knowledge.
Warehouse Worker
Warehouses
03.2011 - 12.2013
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- I would count inventory with the owner
- Became over shipping for Fedex and Ups
Sales Associate
JCPenney
08.2009 - 08.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Tanning Consultant
Palm Beach Tan
03.2008 - 11.2010
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
Education
GED
Tx04.2009
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Exceptional customer service
- Outgoing Personality
- Cash Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Client Service
- Store Opening and Closing
- POS System Operation
- Meeting deadlines
- Merchandising knowledge
- Professional Demeanor
- Cleaning techniques
- Guest Relations
- Merchandise Display
- Order Processing
- Display Setup
- Product Promotions
- Sales trends
- Shipment Processing
- Fitting room maintenance
- Dining area maintenance
- Friendly and Helpful
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Reliable and Responsible
- Customer Assistance
- Organization
- Adaptable and Flexible
- Creative Thinking
- Positive Customer Engagement
- Goal-Driven
- Team Cooperation
- Team Leadership
- Inventory and Stocking
- Flexible Hours
- Product Knowledge
- Store Organization
- Sales floor organization
- Building Customer Loyalty
- Safety and Cleanliness Standards
- Sales and Promotions
Timeline
Sales Associate
Columbia Sportswear
01.2024 - Current
Key Holder
Girlie Girl Originals
02.2022 - 03.2024
Warehouse Worker
Warehouses
03.2011 - 12.2013
Sales Associate
JCPenney
08.2009 - 08.2011
Tanning Consultant
Palm Beach Tan
03.2008 - 11.2010
GED
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