Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather White

Resaca,GA

Summary

Highly motivated Front Office Supervisor offering career in handling administrative tasks successfully while maintaining calendars. Promoting sharp computer and relationship-building talents coupled with exemplary communication skills. Excels in complex tasks, critical details and hard deadlines.

Overview

20
20
years of professional experience

Work History

Front Office Supervisor

Hamilton Home Health
Dalton, GA
09.2022 - Current
  • Supervised front office staff, including hiring and training new employees.
  • Ensured proper customer service standards were met.
  • Scheduled staff shifts and assigned duties as needed.
  • Developed strategies to improve customer satisfaction levels.
  • Managed inventory levels of supplies, equipment, and services used by the front office team.
  • Responded promptly to inquiries from guests or potential customers via phone or email.
  • Evaluated employee performance reviews on an ongoing basis and provided feedback accordingly so that staff members could continue improving their skillset over time .
  • Performed miscellaneous job-related duties as assigned by management personnel .
  • Completed employee evaluations and created plans to reward or enhance performance.
  • Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
  • Created and optimized employee schedules for shift coverage.
  • Monitored office inventory to maintain supply levels.
  • Developed administrative team to support corporate growth and objectives.

Scheduling Coordinator

Hamilton Home Health
Dalton, GA
02.2019 - 09.2022
  • Managed schedules of a team of 20-25 personnel to keep shifts properly staffed.
  • Communicated schedule changes to appropriate department personnel and other ancillary areas.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.
  • Communicated with clients and caregivers to inform them of schedule changes, cancellations, or additions.

Supply Coordinator

Hamilton Home Health
Dalton, GA
07.2012 - 09.2022
  • Order proper supplies to meet the needs of patients.
  • Verify order for requested supplies.
  • Maintained cleanliness and orderliness of supply room.
  • Ensured supplies were within the expiry date.
  • Analyzed data regularly to identify trends in usage, cost control opportunities..

Home Health Aide

Hamilton Home Health
Dalton, GA
02.2011 - 07.2012
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted clients with bathing, dressing and incontinence care.
  • Assisted with client personal care needs to foster independence and well-being.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Cared for patients by assisting with personal hygiene tasks.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.

Phlebotomist

Hamilton/ Whitfield Staffing
Dalton, GA
03.2007 - 02.2011
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Educated patients on proper blood draw techniques.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Adhered to HIPAA guidelines regarding patient privacy.

CNA/RNA

Regency Park
Dalton, GA
09.2004 - 06.2007
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Reported changes in patient conditions to registered nurse or physician.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Monitored food intake and output as directed by nursing staff.

Education

High School Diploma -

Calhoun High School
Calhoun, GA
05.2003

Some College (No Degree) - Phlebotomy

Dalton State College
Dalton, GA

Skills

  • Process Improvement
  • Telephone Etiquette
  • Payroll Processing
  • Timesheet Management
  • Strong Work Ethic
  • Schedule Management
  • Problem-Solving
  • Staff Coordination
  • Effective Multitasking
  • Customer Service
  • Microsoft Office
  • Schedule Coordination
  • Office Management
  • Time Management
  • Staff Scheduling
  • Staff Supervision
  • Daily shift oversight
  • Data Entry
  • Shift Scheduling
  • Employee Management
  • Compassion and Empathy
  • Vital signs monitoring
  • Maintaining confidentiality
  • Basic Life Support
  • Feeding Assistance
  • Patient Care
  • Toileting assistance
  • Infection control procedures
  • Transporting patients
  • Collecting specimens
  • Patient Lifting
  • HIPAA Compliance
  • Geriatric Care
  • Specimen Collection

Timeline

Front Office Supervisor

Hamilton Home Health
09.2022 - Current

Scheduling Coordinator

Hamilton Home Health
02.2019 - 09.2022

Supply Coordinator

Hamilton Home Health
07.2012 - 09.2022

Home Health Aide

Hamilton Home Health
02.2011 - 07.2012

Phlebotomist

Hamilton/ Whitfield Staffing
03.2007 - 02.2011

CNA/RNA

Regency Park
09.2004 - 06.2007

High School Diploma -

Calhoun High School

Some College (No Degree) - Phlebotomy

Dalton State College

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Heather White