Heather White
Amarillo,TX
Summary
Adept at enhancing pharmacy operations and patient care, my tenure at Amarillo VA Health Care System showcased my expertise in medication dispensing and HIPAA compliance. With a knack for problem-solving and a commitment to accuracy, I significantly reduced medication errors, ensuring optimal patient outcomes. My proactive approach to continuing education and skill development in areas like immunization administration positions me as a valuable asset to any healthcare team.
Driven Pharmacy Technician with 31 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Outpatient Pharmacy Technician
Amarillo VA Health Care System
2016.12 - 2018.10
- Assisted in training new staff members on pharmacy procedures and best practices, ensuring a high standard of service.
- Reduced medication errors through meticulous attention to detail while inputting prescription information.
- Facilitated communication between healthcare providers and patients regarding prescriptions, clarifying instructions when necessary for optimal care.
- Enhanced patient satisfaction by accurately processing and filling prescription orders in a timely manner.
- Maintained compliance with federal and state regulations through accurate recordkeeping of controlled substances dispensed.
- Established positive relationships with patients by remembering their names and preferences, fostering loyalty to the pharmacy.
- Supported efficient workflow by preparing prescription labels and auxiliary labels as needed for pharmacists'' approval.
- Streamlined daily operations with effective inventory management, keeping track of stock levels and expiration dates.
- Participated in regular staff meetings for continuous improvement of pharmacy services offered to patients.
- Provided exceptional customer service by addressing patient concerns promptly and professionally, fostering trust in the pharmacy team.
- Improved pharmacy efficiency by maintaining an organized workspace, ensuring quick access to medications and supplies.
- Coordinated seamless transitions of care for discharged hospital patients receiving outpatient prescriptions from our pharmacy.
- Collaborated with pharmacists to ensure accurate dispensing of medications, preventing potential drug interactions or adverse effects.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Sent patient notes, questions, concerns, and refills to the provider through CPRS system.
- Verified the correct patient medication and information while packaging for mail.
Inpatient Pharmacy Technician
Amarillo VA Health Care System
2011.04 - 2016.12
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Supported the training of new pharmacy technicians and Pharmacy Interns to enhance team performance and improve workflow efficiency.
- Developed strong relationships with fellow healthcare professionals, fostering an atmosphere of collaboration and teamwork to achieve common goals.
- Streamlined pharmacy operations with efficient coordination between nursing staff, pharmacists, and patients.
- Ensured compliance with regulatory standards by adhering to protocols for controlled substances management.
- Increased patient safety through proper labeling, packaging, and storage of medications.
- Enhanced patient care by accurately processing and dispensing medication orders in a timely manner.
- Mastered complex hospital computer systems to manage electronic health records, input prescription information, and track inventory levels efficiently.
- Contributed to positive patient outcomes by preparing intravenous admixtures using aseptic technique.
- Upheld a high standard of cleanliness and organization in the pharmacy workspace by following established sanitation protocols and guidelines.
- Reduced medication errors through vigilant monitoring of drug interactions and dosage calculations.
- Collaborated with interdisciplinary healthcare teams to optimize therapeutic outcomes for patients.
- Facilitated smooth transitions of care by coordinating medication deliveries for discharged patients or transfers within the facility.
- Provided excellent customer service while addressing patient inquiries regarding medications and prescriptions.
- Participated in quality improvement initiatives that led to improved processes and increased patient satisfaction scores.
- Safeguarded patient confidentiality by maintaining accurate records and protecting sensitive information under HIPAA guidelines.
- Expedited turnaround times on critical medication orders through prompt communication with prescribers regarding clarification or approval requests.
- Dispensed and procured medicinal products and supplies used in hospital.
- Maintained patient and medication records in compliance with government regulations and department policies and procedures.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Trained in Pyxis usage and problem solving. Input and trained all new hospital employees in the Pyxis system. Loaded new medications in the Automed and Pyxis machines.
Head Pharmacy Technician
Walmart Pharmacy
1995.12 - 2011.04
- Developed strong relationships with patients by offering personalized care and assistance in selecting appropriate over-the-counter products.
- Collaborated with healthcare providers to resolve any discrepancies or issues related to prescription orders, ensuring optimal patient outcomes.
- Improved patient safety by diligently reviewing and verifying prescription orders before dispensing medications.
- Played a key role in maintaining positive relationships with insurance companies, ensuring timely and accurate claims processing.
- Continually updated professional expertise through continuing education programs, workshops, seminars, and industry conferences.
- Reduced medication errors through meticulous attention to detail when entering prescription data into the system.
- Enhanced pharmacy efficiency by streamlining workflow processes, reducing wait times for customers.
- Maintained accurate inventory levels with regular monitoring, ordering, and stock rotation tasks. Handled all medication recalls and out-of-date returns.
- Contributed to increased customer satisfaction by maintaining a clean, well-organized workspace that facilitated efficient operations.
- Increased overall department productivity through effective communication between team members and cross-training initiatives.
- Supported pharmacists in providing exceptional customer service by addressing patient concerns and answering inquiries promptly.
- Promoted a positive work environment by effectively training and mentoring new pharmacy technicians.
- Demonstrated leadership skills when managing daily pharmacy operations during pharmacist absences or busy periods.
- Optimized workflow efficiency by delegating tasks appropriately among team members based on their skillsets and experience level.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised 8 pharmacy technicians and cashiers and coordinated day-to-day assignments.
- Counted, measured and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Pharmacy Technician
Drug Emporium
1993.05 - 1995.12
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
Doctor of Pharmacy - Pharmacy
Texas Tech University Health Science Center
Amarillo, Tx05.2026
Associate of Science - Pharmacy
Amarillo College
Amarillo, TX05.2019
Skills
Prior Authorization
HIPAA Compliance
Medication Reconciliation
Immunization Administration
Labeling Accuracy
Medication Dispensing
Drug Classification Knowledge
Sterile technique
Insurance Billing
Prescription Interpretation
Pharmacy Law Compliance
Continuing education
Compounding Techniques
Drug Recall Procedures
Problem-solving skills
Controlled substance regulations
Drug storage procedures
Receiving incoming supplies
Certification
Pharmacist Intern
Sterile Compounding
Basic Life Support from the American Heart Association
Immunization Administration
Timeline
Outpatient Pharmacy Technician
Amarillo VA Health Care System
2016.12 - 2018.10
Inpatient Pharmacy Technician
Amarillo VA Health Care System
2011.04 - 2016.12
Head Pharmacy Technician
Walmart Pharmacy
1995.12 - 2011.04
Pharmacy Technician
Drug Emporium
1993.05 - 1995.12
Doctor of Pharmacy - Pharmacy
Texas Tech University Health Science Center
Associate of Science - Pharmacy
Amarillo College
Pharmacist Intern
Sterile Compounding
Basic Life Support from the American Heart Association
Immunization Administration
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