Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Software
Timeline
Generic

Heather White

Prescott Valley,AZ

Summary

Collaborative and analytical problem-solver with knack for turning complex challenges into workable solutions. Adept in software development and database management, utilizing programming languages like Java and SQL. Focused on delivering innovative and efficient solutions to drive business success and enhance operational performance. Developed exceptional customer service and conflict resolution skills in fast-paced gaming environment. Demonstrated ability to manage high-stress situations and ensure fairness and integrity in all interactions. Looking to transition into new field by leveraging these transferable skills to make positive impact.

Overview

7
7
years of professional experience

Work History

Cashier

Chipotle
10.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Programmer Analyst

Collabera Technologies
03.2023 - 10.2024
  • Provided ongoing support for users experiencing issues or requiring assistance with application functionality.
  • Mastered multiple frameworks for software development.
  • Analyzed, reviewed and revised programs to increase operating efficiency.
  • Collaborated with other developers to refine software design and implementation.
  • Enhanced user experience by refining software interfaces, making them more intuitive and accessible.
  • Identified causes of issues within applications and determined which modifications needed to be made.
  • Responded to and remedied critical issues to limit downtime.
  • Communicated complex technical concepts clearly to non-technical stakeholders during project discussions and progress updates.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.

Table Games Pit Manager

Bucky's Casino
10.2020 - 03.2022
  • Streamlined operations through efficient scheduling, personnel management, and resource allocation.
  • Achieved operational excellence through rigorous inventory control, minimizing shrinkage within the pit area.
  • Managed multiple games concurrently while staying organized under pressure, ensuring smooth casino floor operations.
  • Collaborated with casino security to identify potential risks and ensure a safe gaming environment for all patrons.
  • Reduced disputes with patrons by implementing effective conflict resolution strategies.
  • Maintained gaming integrity by closely monitoring all areas of the pit for suspicious activity and irregularities.

Casino Dealer

Yavapai Casino
01.2018 - 06.2020
  • Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
  • Increased table game efficiency with effective chip handling and accurate card dealing techniques.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.
  • Dealt appropriate number of cards to each player and verify placed bets before starting game.
  • Demonstrated attention to detail through precise recording of player actions during games for regulatory compliance purposes.
  • Supported seamless game transitions, swiftly changing decks or replacement cards as needed without disrupting playtime.

Cashier Team Lead

Starbucks
03.2018 - 10.2019
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Bradshaw Mountain High School
Prescott Valley, AZ
05-2025

Bachelor of Science - Computer Science

Yavapai College
Prescott, AZ
03-2020

Skills

  • Technical Support
  • API Development
  • Problem diagnosis
  • Client Communication
  • Quick Decision Making
  • Stress Tolerance
  • Observations and evaluations
  • Accurate Math Skills
  • Reading Player Behavior
  • Cleanliness standards
  • Calm Demeanor

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 15 staff members.

Languages

English
Native or Bilingual
German
Limited Working

Software

Programming

Microsoft Programs

Timeline

Cashier

Chipotle
10.2023 - Current

Programmer Analyst

Collabera Technologies
03.2023 - 10.2024

Table Games Pit Manager

Bucky's Casino
10.2020 - 03.2022

Cashier Team Lead

Starbucks
03.2018 - 10.2019

Casino Dealer

Yavapai Casino
01.2018 - 06.2020

High School Diploma -

Bradshaw Mountain High School

Bachelor of Science - Computer Science

Yavapai College

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