Heather Whitney
Pensacola,FL
Overview
14
14
years of professional experience
Work History
Housekeeper
Navy Lodge
05.2022 - 04.2023
- Managed daily cleaning operations to uphold cleanliness standards and guest satisfaction.
- Trained new staff on cleaning techniques and safety protocols, ensuring compliance.
- Implemented efficient cleaning schedules to optimize workflow and minimize turnaround time.
- Conducted regular inspections to enforce quality control in housekeeping services.
- Utilized industrial cleaning equipment to enhance task efficiency and effectiveness.
- Collaborated with management to streamline inventory management processes for cleaning supplies.
- Resolved guest complaints promptly while maintaining professionalism and improving experiences.
- Worked alongside housekeeping staff to accomplish tasks efficiently and effectively.
Receptionist
Little Locks
05.2020 - 11.2020
- Managed front desk operations, ensuring efficient customer service and smooth appointment scheduling.
- Trained new staff on office procedures and customer interaction protocols to enhance team performance.
- Streamlined communication between clients and stylists, improving appointment accuracy and client satisfaction.
- Coordinated inventory management for office supplies, reducing costs through effective vendor negotiations.
Customer Service
P2K Range
09.2019 - 04.2020
- Developed strategic plans and increased production, productivity and customer service.
- Reviewed customer feedback to determine strategies for improving customer service.
- Provided exceptional customer service with timely communication regarding delivery statuses.
- Maintained in-store presence to provide excellent customer service.
- Processed payments, entering sales in register for prompt customer service.
- Developed loyal customer base by providing excellent customer service.
- Displayed very good communication and customer service skills.
Barista
Starbucks
09.2018 - 09.2019
- Delivered high-quality beverages following standard recipes and customer preferences.
- Operated espresso machines and brewing equipment to maintain beverage quality and consistency.
- Assisted in training new baristas on product knowledge and customer service techniques.
- Managed inventory levels, ensuring timely restocking of supplies to meet demand.
- Resolved customer complaints effectively, promoting positive experiences and loyalty.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Participated in promotional events, increasing customer engagement and brand awareness through effective communication.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Bartender
Tony's Sports Bar & Grill
05.2017 - 09.2018
- Trained and mentored new staff on cocktail preparation and customer service standards.
- Developed and maintained inventory management system for beverage stock and supplies.
- Ensured compliance with health and safety regulations in bar operations and food handling.
- Crafted unique drink recipes, enhancing menu offerings to elevate customer experience.
- Managed customer orders efficiently, ensuring timely service during peak hours.
- Built rapport with regular customers, fostering a welcoming environment that increased loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Receptionist/Office Assistant
Ched's Used Cars and Golf Cars
04.2009 - 01.2013
- Managed front desk operations, ensuring efficient customer service and smooth visitor flow.
- Coordinated scheduling for service appointments, optimizing technician availability and client satisfaction.
- Developed and maintained filing systems for customer records, enhancing data retrieval efficiency.
- Assisted in inventory management of golf cars and used cars, ensuring accurate stock levels.
- Trained new staff on operational procedures and customer interaction protocols to maintain service quality.
- Collaborated with sales team to support promotional events, increasing customer engagement and sales opportunities.
- Maintained cleanliness and organization of reception area, creating welcoming atmosphere for clients and visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Albany High School
Albany, LA05.2008
Skills
- Food and beverage service
- Mixology and bartending
- Client relations
- Culinary experience
Timeline
Housekeeper
Navy Lodge
05.2022 - 04.2023
Receptionist
Little Locks
05.2020 - 11.2020
Customer Service
P2K Range
09.2019 - 04.2020
Barista
Starbucks
09.2018 - 09.2019
Bartender
Tony's Sports Bar & Grill
05.2017 - 09.2018
Receptionist/Office Assistant
Ched's Used Cars and Golf Cars
04.2009 - 01.2013
High School Diploma -
Albany High School